Sun.Oct 13, 2024

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The Best Western You Don’t Know: CEO Interview With BWH Hotels

Skift Blog

Skift Take: Unlike its publicly traded competitors, BWH Group doesn't have to appease shareholders with quarterly growth reports and ever-expanding room counts.

Hotels 284
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Hospitality Financial Leadership Podcast – FOR IMMEDIATE RELEASE

Hotel Financial Coach Blog

Selkirk College Adopts David Lund’s “The Prosperous Hotelier” as Course Textbook Nelson, British Columbia – October 14,2024 – Selkirk College is excited to announce that David Lund’s widely acclaimed book, The Prosperous Hotelier , has been officially adopted as a textbook for the Resort & Hotel Management program. Under the guidance of esteemed instructor David MacGillivary, students at Selkirk College in Nelson, British Columbia, are now utilizing Lund’s book to further their knowled

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How modern gadgets are redefining senior adventures

eHotelier

Travelling is no longer just about the destination, it’s about the experience, and for today’s senior travellers, technology has become an indispensable part of the adventure.

Travel 124
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STAAH successfully helps Vietnamese resort to streamline operations

STAAH

Technology and exceptional customer support from STAAH help Hoi An River Beach Resort & Residences increase their global online footprint and drive growth. Located in the heart of Cua Dai Beach [Vietnam], Hoi An River Beach Resort & Residences offers a range of rooms with stunning views and top-class amenities. A UNESCO World Heritage Site where the De Vong River meets the South China Sea, Hoi An, attracts visitors from across the world for its beauty and tranquillity.

Resorts 114
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Embracing Generative AI: The Future of PR and How to Get Ahead

Hotel Marketer

Change is a curious thing. It's the unwelcome guest at a party who, by the end of the night, turns out to be the most interesting person in the room. In the world of communications—both internal and external PR—the latest uninvited guest is Generative AI.

Hotels 105
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Hotel customer service: Examples and tips

Little Hotelier

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest. Hotel customer service examples include concierge assistance, room service delivery, housekeeping services and handling guest complaints.

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Hotel cyber security: How to avoid data security threats

Little Hotelier

Hotel cyber security is the practice of protecting a hotel’s digital systems, networks and data from digital threats. Cyber security can involve a wide array of protective tools and strategies, including safeguarding booking systems, payment processing, Wi-Fi networks and guest information from hacking, data breaches, malware and any other form of unauthorised access.

Hotels 52
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Park Hyatt debuts in London

eHotelier

Hyatt Hotels Corporation today announced the opening of Park Hyatt London River Thames, marking the debut of the Park Hyatt brand in the United Kingdom.

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OTAs get more visibility thanks to DMA

Hospitality Today

Europe's Digital Markets Act (DMA) is changing the way users interact with hotels through Google, the dominant search engine in the EU

OTA 45
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George Vlachopoulos appointed General Manager at Park Hyatt St. Kitts

eHotelier

Park Hyatt St. Kitts has named George Vlachopoulos as its new General Manager, marking a significant addition to the resort's leadership team.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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ChatGPT Advanced Voice: The future of travel booking or the end of OTAs?

Hospitality Today

What happens to OTAs when LLMs like ChatGPT connect to GDSs for global hotel inventory or automatically fill forms to book long-tail accommodations?

OTA 45
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Luke James appointed General Manager at Address Beach Resort in Dubai

eHotelier

Luke James has been appointed as the new general manager of Address Beach Resort in Dubai. Originally from Adelaide, Australia, he holds a Bachelor's degree from the Swiss Hotel Association's International College of Hotel Management and a Diplome Culinaire d'Hôtellerie from Le Cordon Bleu.

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Kalibri Labs launches OTB Signals

Hospitality Today

The new solution is the future of OTB data analytics, providing industry professionals with critical insights to succeed in a competitive marketplace

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SHA once again named “World’s Best Wellness Clinic” in 2024

eHotelier

SHA has once again won "World's Best Wellness Clinic 2024" and other important awards at the prestigious World Spa Awards, which recognize excellence in the health, wellness and longevity sector.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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IHG Hotels & Resorts embraces the future of travel planning

Hospitality Today

Innovative technology taps into the subconscious to uncover true travel preferences in less than 60 seconds

Travel 40
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Centara launches Centara Life to “Uplift Your Everyday”

eHotelier

Centara Hotels & Resorts, Thailand’s leading hotel operator, has officially launched Centara Life, its fresh and exciting new brand identity that will “Elevate the Essentials” with innovative, guest-friendly concepts at hotels and resorts across Thailand and beyond.

Resorts 52
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Alipay+ and the future of mobile payments in travel

Hospitality Today

The strong growth of Alipay+ in 2024 reflects a broader trend within the travel industry: the increasing adoption of mobile and digital payment solutions

Travel 40
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Nonius transforms Elite Hotel Mårtenson’s TV Entertainment with Chromecast Gen4

eHotelier

A cost-effective and eco-friendly upgrade with all solutions seamlessly integrated on Chromecast Gen4 (CCwGT), without the need to replace existing TVs.

Hotels 40
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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EU again delays start of entry/exit system

Hospitality Today

The European Union has again postponed the implementation of biometric border controls for non-EU citizens

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How Menu Engineering Drives Profitability in Hospitality

eHotelier

Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations.

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Top Reasons to Visit Thousand Oaks Dental for Emergency Dentistry in San Antonio, TX

Your San Antonio Dentists

Dental emergencies can require immediate attention to alleviate pain, prevent further complications, and ensure the health of your teeth and gums. As a premier dental practice, we provide outstanding emergency dentistry in San Antonio, TX. Here are the top reasons why you should visit us for emergency dentistry. Expertise and Experience Our team of dental professionals at Thousand Oaks Dental is highly skilled and experienced in managing various dental emergencies.