Thu.Jul 25, 2024

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The World’s Most Powerful Passports: Find Out Where Your Country Ranks

Skift Blog

Skift Take: Passport rankings are more than just numbers; they show a country's diplomatic power and have real impacts on travel and tourism making them important not just for travelers.

Tourism 339
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How Good is Your Team at Prospecting for New Leads?

Anthony Cole Training

As sales manager, business line leader, or CEO, is your team finding, qualifying and closing as much business as you think they should? Most say "No" when we ask that question, which means that something in your client outreach and sales process has to change. And that change, we believe, starts at the very beginning. The call or outreach to set up an appointment is key.

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Southwest Rips Up its Business Model: Here’s What’s Changing

Skift Blog

Skift Take: Southwest's leadership team will be hoping that these changes will be enough win back customers and fend off a vocal activist investor.

Business 334
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This Week’s Comings & Goings

Lodging

Following 30 years of executive leadership for the Hospitality Sales and Marketing Association International (HSMAI) Americas, HSMAI Foundation, and HSMAI Global, the organization announced the retirement of President and CEO Bob Gilbert. Rajit Sukumaran has taken on an expanded role as IHG Hotels & Resorts’s senior vice president and managing director, East Asia & Pacific.

Sales 162
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Barcelona to Drop ‘Visit’ Slogan, Wants to ‘End Global Call’ for Tourists

Skift Blog

Skift Take: Barcelona is pivoting away from mass to quality tourism promotion in the wake of local outrage and pressure.

Tourism 333
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LivAway Suites Opens First Hotel Near Salt Lake City, Utah

Lodging

WEST JORDAN, Utah—LivAway Suites has announced the opening of its first hotel located in the Salt Lake City metropolitan area. LivAway Suites caters to construction workers, traveling medical professionals, the military, displaced families, digital nomads, and others seeking intermediate to long-term accommodations. Having broken ground on this location in West Jordan, Utah, in June 2023, the 126-suite hotel was constructed in just over 12 months and offers suites with fully equipped kitchens an

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Reviving a Vintage Venue

Lodging

Built in 1928, The Marcus Whitman is the oldest operating hotel in Walla Walla, Washington, and has a special place in the community. Honoring that legacy was a guiding principle of the hotel’s most recent renovation, completed in June. “We went with a theme that strikes a balance between historic and contemporary, preserving the historic infrastructure in the guestrooms and public spaces while adding contemporary touches,” said General Manager Ted Hawksford.

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Hyatt Adds Outdoor Resort Brand Under Canvas in Loyalty Licensing Deal

Skift Blog

Skift Take: For Hyatt, a marketing tie-up with Under Canvas represents a strategic expansion into the booming outdoor resort sector, catering to travelers seeking posh stays in natural surroundings.

Resorts 330
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Wyndham Hotels & Resorts Reports Q2 2024 Results

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced results for the three months ended June 30, 2024. Highlights include: “The resilience and highly cash-generative nature of our business model was once again on full display this quarter,” said Geoff Ballotti, president and CEO, Wyndham. “Amid a normalizing domestic RevPAR environment, we delivered strong adjusted EBITDA driven by net room and ancillary fee growth.

Resorts 147
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Powerful Passports, Southwest’s Changes and Barcelona’s Tourist Message

Skift Blog

Skift Take: Today's podcast looks at the world's strongest passports, Southwest's bottom line boost, and Barcelona's updated tourism campaign.

Tourism 327
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Shakespeare Property settles $50 million purchase of heritage Sydney hotel Woolstore 1888

Hotel Management

Shakespeare Property’s AU$50 million purchase of Sydney hotel Woolstore 1888 from Ovolo Group has been settled, with the property now operating under Accor’s boutique Handwritten Collection brand. The sale of the Darling Harbour hotel – regarded as one of Sydney’s finest heritage hotels –equates to around AU$555,000 per key, and was agreed in mid-2024.

Sales 130
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Land Values Are Soaring in Ras Al Khaimah on Hopes of Legal Casinos

Skift Blog

Skift Take: Just a few years ago, it was a floating patch of dirt with a few hotels. Now, Marjan Island is a place people are betting their life savings, and that's even before the casino is open.

Casinos 323
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Exclusive: Travel and Leisure Co. eyes development opportunities in China, Thailand and Japan

Hotel Management

In HM ’ s 2024-2025 Hotel Development Outlook, Travel and Leisure Co. Senior Vice President Resort Operations, Warren Cullum, points to markets of interest in the Asia Pacific region amid an evolving hotel development landscape. At AHICE 2024, we highlighted how strategic partnerships have been instrumental in our growth trajectory. We’re focused on expanding our core business by acquiring and developing vacation ownership clubs worldwide.

Travel 130
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New Research Highlights the Resiliency and Adaptability of the Vacation Ownership Industry

Skift Blog

Skift Take: ARDA's latest research reveals the evolving trends and significant economic contributions shaping the future of the vacation ownership industry, making a case for timeshare as a compelling alternative to traditional vacation models.

Revenue 321
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Nesuto launches digital time capsule to mark fifth year anniversary

Hotel Management

Nesuto Hotels and Apartment Hotels is inviting guests and team members to contribute to a digital time capsule that records their favourite memories, photos and stories related to staying and working at its properties around Australia and New Zealand to mark its fifth year in business. Memories can be shared to Nesuto’s social media channels where they will be collected and “opened” in five years’ time on Nesuto’s 10th anniversary.

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Royal Caribbean: Expect Higher Cruise Prices and More Expansion in China

Skift Blog

Skift Take: Royal Caribbean Group executives are confident that their return to China will pay off in the long-run.

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Accor unites with major global corporations to respond to rapidly evolving travel landscape

Hotel Management

Accor is positioning itself to be at the forefront of an evolving travel industry through the establishment of a new global advisory board comprised of key industry executives. The Accor Global Leadership Council (GLC) connects Accor senior executives with travel managers and buyers from 17 leading international corporations – with a combined employee base of over 2.7 million travellers – to create a forward-looking vision for business travel and corporate meetings.

Travel 130
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Accor Cites Strength in India and Business Travel, Dials Back Olympics Forecast

Skift Blog

Skift Take: Accor, the Paris-based hotel giant, predicts robust bookings and strong pricing power in the second half. Its executives aren't losing any sleep over airlines like Ryanair complaining about softening airfares.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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‘Our guests are regrowing a forest’ Ascott Australia brings tree-planting partnership nationwide

Hotel Management

A new sustainability initiative has taken root at The Ascott Limited hotels in Australia which aims to support the renewal of a critically endangered rainforest in Byron Bay. Through the display of dedicated eco-friendly housekeeping door tags or reusable magnets, guests can opt to forgo a room clean, prompting the property to make a AU$6.50 donation to Hotels for Trees, to plan a tree on their behalf.

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Google’s Cookies, AI’s Hype and Turkish Air’s Biz Class Bet

Skift Blog

Skift Take: Today's podcast looks at Google's surprising pivot on cookies, industry leaders' disappointment in travel's use of AI, and why Turkish Airlines doesn't believe in premium economy.

Travel 317
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Outrigger Kona unveils new look following US$60 million transformation

Hotel Management

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Southwest Sees Major Dip in Profits as It Vows to Make ‘Urgent’ Changes

Skift Blog

Skift Take: Southwest’s profits decreased by 46% as it looks to make changes to its business model to boost its bottom line.

Business 316
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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GBTA Convention 2024: Global business travel spend finally leaves pandemic behind

Hotel Management

The business travel industry has proven itself resilient as it leaves the global pandemic behind and moves into a new era of post-pandemic stabilisation, according to the 2024 GBTA Business Travel Index Outlook released at this week’s (Jul 22-23) Global Business Travel Association Convention in Atlanta. The forecast for 2024 predicts global business travel spending will reach US$1.48 trillion by the end of the year, an increase on 2019 spending which was a previous record at US$1.43 trillion.

Business 130
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Wyndham Sees Tech Upgrades as Driving Higher Hotel Profits

Skift Blog

Skift Take: Wyndham said its RevPAR (that's hotel-speak for "how much money we make per room") might be flat this year, but its EBITDA (that's finance-speak for "profits, kinda") was still looking good. The hotel franchisor partly chalked that up to an improved tech game that has helped it boost margins.

Hotels 316
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Optimizing your booking engine: features that drive direct bookings

eHotelier

A robust booking engine is about more than just accepting reservations. It’s about enhancing the guest experience and boosting your revenue.

Revenue 105
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American Airlines Profits Sink 46% as It Recovers From Direct Booking Blunder

Skift Blog

Skift Take: American’s profits declined 46% in the second quarter as it reels from a controversial direct selling strategy and an imbalance in domestic seats.

Business 299
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The Perry Hotel Naples set for fall opening

Hotel Business

The Perry Hotel Naples, a 160-room hotel located along the Cocohatchee River in North Naples, FL, is slated to open this fall. It will be the second location for The Perry, a boutique hotel brand that launched in Key West in 2017. The $80-million, new-build project will feature seven floors; a ground-floor pool and adjacent activity lawn; a poolside tapas eatery; a lobby coffee bar; a fitness center; and an open-air deck featuring a rooftop pool, a poolside bar and rooftop restaurant.

Shopping 105
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Top bathroom trends from LAUFEN

Hotel Designs

Hotel Designs Top bathroom trends from LAUFEN Top bathroom trends from LAUFEN LAUFEN consistently stays abreast of the leading bathroom trends through its collaborations with world-renowned designers. Here’s a summary of five bathroom trends that are likely to continue through 2024 and beyond… This was evident at the Milan Fair in April , where LAUFEN showcased its trend-led approach in both new product introductions and their presentation.

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Wyndham grows development pipeline by 7% in Q2

Hotel Business

Wyndham Hotels & Resorts reported its second quarter results, including growing its development pipeline by 7% and system size by 4% in the period. Other highlights include: Opened more than 18,000 rooms globally, including over 7,000 in the U.S., which represented a year- over-year increase of 16%, and the first ECHO Suites Extended Stay by Wyndham.

Pipeline 104
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Growth in Room Rates Continues to Drive Canada Hotel Industry Performance in June

Hotel News Resource

Article - Growth in Room Rates Continues to Drive Canada Hotel Industry Performance in June - Canada's hotel industry achieved continued performance gains through average daily rate (ADR), according to CoStar's June 2024 data.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!