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While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate.
By formally confirming each booking, independent hotels provide guests with clarity, build trust with their customers, and can reduce instances of no-shows, because guests know it is their responsibility to show up (or face late cancellation/no-show fees). What to do next: Personalise messages and highlight relevant upsell offers.
For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. Beyond a tech upgrade, AI is a strategic driver for enhancing guest satisfaction, boosting operational efficiency, and increasing direct booking conversions. AI agents (a.k.a.
Because the platform curates packaged itineraries, cancellation volumes stay lower than on bargain-only flash-sale sites. Secure virtual cards and round-the-clock support reduce operational headaches for hotel teams. Offer free date changes within a set window and clear cancellation terms. Key takeaways Trustpilot’s 4.7
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. This surge reflects growing investments in technologies that improve traveler experiences and operational agility.
Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency. To learn more about Cvent IQ , visit the website here.
Bottom Line: Carnivalâs food waste playbook isnât just for cruise shipsâitâs a scalable, tech-forward model that hotel operators can adapt today. âMaestroâs impactful technology is helping independent hotel operators take greater control of their operations while enhancing both guest and staff experiences.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency.
It plays a key role in the overall success of a hotel’s operations. Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. Result – increased retention and bookings.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
We’ll also show you how to harness this powerful technology to capture more reservations, streamline booking processes, save time and costs, and increase guest satisfaction – whether you operate a hotel, hostel, motel, B&B, or vacation rental company. What is a hotel reservation system? Many third-party sites don’t offer this flexibility.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
In this blog, we’ll explore the concept of no-shows in hotels, their impact on revenue and operations, and discuss effective policies to mitigate their effects. It’s when a guest books a room but simply doesn’t turn up without canceling. Let’s dig in. There are a few different types of no-shows. Sounds impossible?
Upselling and cross-selling Grab upselling and cross-selling opportunities with both hands. Manage no-shows and cancellations No-shows and late cancellations can be damaging to your revenue optimisation efforts, so you need to craft a fair policy, ensure all guests understand it, then enforce it to the letter.
Read on to learn how leveraging integrated spa software can enrich guest experiences, improve operational efficiency, and tap into the thriving wellness market to boost profitability. Operational efficiency With hotel management software, regain hours in your day to tackle operational tasks.
Instead, they’re exploring sophisticated indicators like GOPPAR to gain a holistic view of their operations. This can involve overbooking strategies to account for last-minute cancellations or no-shows. Upselling and cross-selling strategy pricing Upselling and cross-selling revolve around enhancing guest value.
The same happens with a cancellation. It then pushes ARI updates to that channel and, for two-way sync, it imports reservations/cancellations into your Channel Manager, PMS, and/or CRS dashboard. In the case of one-way sync, reservations or cancellations will not be imported.
A hotel’s PMS is its core, it is the source of all operations and distribution, containing all relevant data to successfully manage the property. The same goes with the reverse, late cancellations are automatically relisted, allowing the hotel to optimise its revenue potential.
Over the last five years, the company has invested more than $275 million in technology, all while expanding its on-the-ground operational support of hotels. The platform also provides a direct connection to operational support while serving as owners’ primary destination for news and updates.
Handle bookings and cancellations smoothly – No long waiting times, just instant action. Hotels that integrate AI with their PMS report a 40% increase in operational efficiency , according to Hospitality Net. Understand guest preferences – AI can suggest activities or room upgrades based on previous stays.
A secure, seamless connection ensures that this data is shared in real time, preventing overbooking and cancellations. Now that we understand what hotel booking software does, we can also unpack what makes it so important to hotel revenue and operations. Why it matters: Upselling enhances the guest experience and increases profits.
Key factors considered in market segmentation include length of stay , day-of-week stays, total revenue per room , total revenue per client, booking lead time, cancellation percentage, and no-show ratio. Operational, financial, and revenue management forecasting are distinct yet essential contributors to revenue optimisation.
We used to take out ads in the newspaper and Yellow Pages,” says Edward Keenan, vice-president, Resort Operations for Clique Hotels & Resorts, of early efforts to attract guests. He says the systems also provide an opportunity for upgrades, cross-sells or upsells, which might include a better room or a deal on a spa package.
For example, overly strict cancellation policies can deter some potential guests. This is also prime time for upselling potential guests from their original reservation. Guests will be more receptive to any cross-selling and upsell offers while on the property. Arrival First impressions are everything.
More importantly, it explains why hoteliers—especially independent and mid-scale operators —should understand its workings, leverage its reach, and align it with their overall. Can I cancel a booking made via Expedia? A: Yes, cancellation policies depend on your hotel’s rate plan setup. What is Expedia?
Throughout the years this has led to countless innovations in the industry, culminating with the adoption of hotel property management systems (PMS) which now act as the centre of a hotel’s daily operations. Industry innovation has allowed PMS solutions to evolve to the point where their usefulness has revolutionised hotel efficiency.
Managing daily hotel operations is undoubtedly a complex and stressful task. It is THE MOST critical piece of hospitality technology solution that automates daily operations, saves time, reduces errors, and improves staff productivity. However, with the right technology, hoteliers can handle it easily and efficiently. You are right.
By using outsourced revenue management, resorts can focus more on their core operations while still enjoying the benefits of sophisticated revenue management strategies. Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows.
For an effective pricing strategy, you should look to determine your offerings, including: Variety of rates Discounts Your loyalty program offerings Upsell opportunities Slow periods are an excellent time to understand price fences such as advanced purchase, deposit or cancellation policies, as these can be flexed over time.
Most metasearch sites operate in a similar way. Additional booking details may also be provided, such as the cancellation policy, amenities, and inclusions like free breakfast or Wi-Fi. Depending on the site, hotels may also be able to add marketing messaging such as free cancellation or complimentary breakfast.
The most successful hoteliers are savvy operators who continually look for ways to learn and improve the way they do things, gaining an edge over the competition. By doing a deeper dive analysis, you might realise certain segments have higher cancellation rates and you could want to resist marketing to them.
Hotels using pre-arrival emails reported that 98% of their upsells came via emails before arrival rather than at the front desk. Guest satisfaction, revenue, and operations are just three ways that email marketing software improves hotel performance. Reduce cancellations with confirmation emails that reassure guests.
Key factors considered in market segmentation include length of stay , day-of-week stays, total revenue per room , total revenue per client, booking lead time, cancellation percentage, and no-show ratio. Operational, financial, and revenue management forecasting are distinct yet essential contributors to revenue optimisation.
Many influencers operate on a barter system, exchanging services for exposure, though paid partnerships are also common and can be tailored to fit various marketing budgets. Valuable Data Insights : Operating a proprietary platform grants access to comprehensive data on customer behavior, preferences, and booking patterns.
San Diego, CA – Cloudbeds has today revealed plans to become the world’s first property management system (PMS) to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI.
Reduced cancellation risks : The closer the booking is to the stay date, the less likely it is to be cancelled. Operational efficiency : Knowing you have a full house can streamline other operational decisions, from staffing levels to food and beverage orders. This adds a layer of reliability to your occupancy rates.
From increasing occupancy to generating direct bookings and increasing ADR, lodging operators have a lot on their plate. As the hospitality industry becomes more complex, the role of technology to help streamline operations and automate processes becomes increasingly important. What’s each hour worth for both yourself and your staff?
San Diego, CA – Cloudbeds has today revealed plans to become the world’s first property management system (PMS) to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI.
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