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Emile Gourieux from STR addressed economic volatility and shifting consumer behaviour. Ihsain Chahim from BDC noted a key shift: “We’re seeing 40 per cent of Canadians cancel plans to travel to the U.S. has fuelled more Canadians travelling domestically but also more international consumers also choosing to visit Canada.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Automated customer service bridges this gap by delivering 24/7 availability without requiring your staff to be constantly online.
Advice: Booking directly can lead to better upgrades, room selection, and smoother customer service for cancellations or problems. Book directly with the hotel: Often, third-party sites (Expedia, Booking.com, etc.) must match prices available on the hotelâs own website due to rate parity. weve got you covered.
Pattern recognition: Machine learning algorithms can identify guest behavior trends (such as when and how guests are most likely to book or cancel) and recommend actions automatically—adjusting rates, triggering follow-up messages, or flagging leads for the sales team. How to Start Using Data Analytics in Your Hotel? Get to know AskFlow!
Pattern recognition: Machine learning algorithms can identify guest behavior trends (such as when and how guests are most likely to book or cancel) and recommend actions automatically—adjusting rates, triggering follow-up messages, or flagging leads for the sales team. How to Start Using Data Analytics in Your Hotel? Get to know AskFlow!
Hospitality.today⢠Topics Subscribe Topics ⺠Travel ⺠Market Data America hits the brakes on travel Lagging bookings, shrinking budgets, and last-minute plans reveal growing consumer caution â and potential trouble ahead for the U.S. The downturn suggests consumer resilience may be weakening after years of strong post-pandemic demand.
âSteven and his team are passionate about continuous improvement, and itâs been a privilege to help them build a program that scales with their evolving needs.â With a shared passion for operational excellence and hospitality-driven values, LBA and Quore are well-positioned to continue innovating together for years to come.
Now, fresh 2025 data shows that what began as a simple re-engagement tool has scaled into a high-performing, high-value recovery channel â proving that a well-timed reminder can turn hesitation into confirmed stays. For hotels looking to scale, simplify, and stay ahead, success will depend on more than adoption.
âSteven and his team are passionate about continuous improvement, and itâs been a privilege to help them build a program that scales with their evolving needs.â With a shared passion for operational excellence and hospitality-driven values, LBA and Quore are well-positioned to continue innovating together for years to come.
With a small team, it is time-consuming to monitor multiple partners â this leads to failures and problems. Now, fresh 2025 data shows that what began as a simple re-engagement tool has scaled into a high-performing, high-value recovery channel â proving that a well-timed reminder can turn hesitation into confirmed stays.
Under Davidâs leadership, Duetto scaled its business meaningfully, broadened its geographic footprint, introduced new products and solutions, and expanded the range of clients it serves. For hotels looking to scale, simplify, and stay ahead, success will depend on more than adoption.
âOur team, strategic partners, investors, and early customers have allowed us to build a next-gen QSR system thatâs ready to scale across airports, hospitals, office towers, stadiums, and universities,â said Nipun Sharma, CEO of Appetronix. 6/23/2025 Hospitable Helps US Hosts Recover $1.2M
In the travel arena, a metasearch engine pulls in data from lots of other websites to produce its own results for consumer queries. The impact on Metasearch is even more stark, more than doubling from $0.21 to $0.48 (up 128.6%). Kayak and Trivago are both examples of metasearch engines.
For example, when a major airline experiences a system issue that results in widespread flight cancellations, hotels must quickly adapt to a flood of changed arrival times, extended stays, activity itinerary adjustments and even surges in new booking requests from stranded travelers.
Be it that your company offers the cheapest weekly rate hotels or large-scale exclusive operations, these changes are not random; they are reflective of larger global trends and shifts in consumer behavior, technology, and sustainability.
The world is going digital, making it easier for consumers to book travel and make payments. For owners and operators of independent lodging businesses, credit card fraud is not only time-consuming and costly, but it can also damage traveler trust, guest loyalty , and online reputation.
The world is going digital, making it easier for consumers to book travel and make payments. For owners and operators of independent lodging businesses, credit card fraud is not only time-consuming and costly, but it can also damage traveler trust, guest loyalty , and online reputation.
They may specialize in a specific type of event, such as weddings or corporate events, or offer extensive services for large-scale, private, and VIP events. Take some time to research potential event vendors on review sites like Yelp to review honest consumer feedback. Willing to collaborate In event planning, teamwork is everything.
If the components aren’t integrated, the revenue manager must perform these tasks manually, a time-consuming and error-prone process. When travelers book through your website, they can make changes or cancel directly with your property, giving them peace of mind. Reassure travelers and protect your bottom line.
Read more: The Three Steps to Building a Successful Segmentation Strategy For Hotels Concerts had to reschedule with tour dates pushed back a year or so, and any large scale public events that still take place (races, sports events, exhibitions, etc.) Is the wedding industry going to pull back from large scale events?
More importantly, it explains why hoteliers—especially independent and mid-scale operators —should understand its workings, leverage its reach, and align it with their overall. Can I cancel a booking made via Expedia? A: Yes, cancellation policies depend on your hotel’s rate plan setup. What is Expedia?
I promise :) If you prefer to consume this in video format, here it is :) [link] Hello, my name is Maria and I am your Savvy Hotelier - helping hospitality students and graduates succeed in their careers. Now I know this is a BIG example and can be hard to grasp the scale of. That’s because there are a lot of benefits to doing that.
Placing yourself on a scale of personal growth is especially important for a hotel manager. This industry heavily relies on consumers having disposable income. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.
Placing yourself on a scale of personal growth is especially important for a hotel manager. This industry heavily relies on consumers having disposable income. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.
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