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The utilization of artificial intelligence (AI) is increasingly at the forefront of innovation in the hospitality industry. The subject was especially prevalent at HITEC 2025, as educational sessions highlighted both the benefits and risks of AI, while various products in the HITEC Exhibit Hall showcased a wide range of ways that companies are integrating the constantly evolving technology.
Australia’s hotel sector is set to see a boom in business thanks to new international flight routes, with CBRE anticipating demand for up to 1.9 million room nights annually by the end of 2026. CBRE’s From Runway to Room Nights report found that 56 new routes have added 10,500 annual flights into key Australian cities, which could lift Australia’s hotel occupancy by an average of 3.4% by the end of next year.
Skift Take: Marriott’s extended partnership with Ventive quickens its growth in South Asia, bringing key brands to new markets. The agreement allows Marriott to continue to target India while Ventive gains credibility and scale post-IPO.
Selling to Zebras is a focused and effective lead generation strategy. There is no mistaking a zebra when you see one. If you book a safari to see the great African elephant and all you see is zebras, you're going to be disappointed. Maybe not the first couple days, because zebras are pretty cool—they’ve got those stripes. But eventually, you want to see that elephant.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
From fragmented tech stacks to actionable agentic AI, real progress depends on solving hospitality’s unique data problems—not chasing the next hype cycle.
DELHI—Wyndham Hotels & Resorts announced a new strategic alliance with Cygnett Hotels & Resorts that will not only introduce its La Quinta by Wyndham and Registry Collection Hotels brands to the country but is expected to add more than 60 hotels across India, Bangladesh, Sri Lanka, and Nepal over the next 10 years. The partnership with Cygnett is the latest in a series of development deals by Wyndham to meet India’s increasing travel demand. “This […] The post Wyndham Announc
Mandala Hotels and Resorts has acquired 20-hectare Moreton Bay retreat, Mercure Clear Mountain, expanding its portfolio to an asset base exceeding $250 million, with more than 30 locations and over 2,000 keys across Australia. Mandala intends to transform the property into a world-class luxury retreat under a premium hospitality brand, which will mark its debut in Brisbane.
23 ideas to optimize your hotel marketing strategy A hotel marketing strategy should be dynamic, changing depending on the season, the year and the market trends. Below, you’ll find a list of some of the most up-to-date marketing strategies.
WhatsApp is present in nearly 3 billion phones, making it one of the most used messaging applications across industries and areas, including hospitality and hotel guest communication.
TULLAHOMA, Tennessee, and McLean, Virginia—Hilton opened the first hotel of its new extended-stay brand, LivSmart Studios by Hilton. LivSmart Studios by Hilton Tullahoma, an 89-room property in Middle Tennessee, will soon be joined by the brand’s second hotel in Kokomo, Indiana, which is on track to open later this summer. “Hilton has a long track record of building innovative, category-leading brands that meet the evolving needs of guests and deliver strong value for owners,” said [
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Skift Take: The most likely use for proposed new brand Outdoor Collection by Marriott Bonvoy would be to house its recent brand additions, Postcard Cabins and Trailborn. But documents suggest that Marriott has a larger ambition in the great outdoors.
Minor Hotels has crafted four new hotel brands, including the group’s first soft brands, in a strategic expansion of its global portfolio. The new brands – The Wolseley Hotels, Minor Reserve Collection, Colbert Collection and iStay Hotels – cater to a range of guest needs, from budget to luxury. Active discussions are underway regarding development opportunities for each brand with the first property announcements expected in the coming months.
Hilton has reached a major milestone, surpassing 500 open hotels across Florida, fueled in part by its expanding portfolio of lifestyle brands, including the upcoming debut of Tempo by Hilton in the Sunshine State. “Florida has long been a cornerstone for leisure travel and surpassing 500 hotels across the state marks a pivotal moment in Hilton’s journey here,” said John Koshivos, VP/managing director, development, Southeast U.S., Hilton.
Strategic deal brings Amadeus’ iHotelier ® Suite to one of Thailand’s fastest-growing hotel chains July 9, 2025 – B2 Boutique and Budget Hotels , part of GPCM Group, announces it will adopt the iHotelier® Suite from transformative travel technology provider Amadeus as part of a new strategic relationship. The suite of solutions will enhance the booking flow for B2 Hotels’ guests, enabling the company to offer a seamless, personalized experience.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
PONCE, Puerto Rico, and MIAMI, Florida—Hilton announced the signing of Spark by Hilton Ponce, marking the upcoming debut of the brand in the Caribbean and Latin America. Slated to open in late 2025 in Ponce, Spark by Hilton Ponce will represent another market first for the fastest launch-to-open brand in Hilton’s history. Spark by Hilton Ponce is owned by Ponce Resorts Inc. and will be managed by HI Development P.R.Corp. “We are proud to launch […] The post Hilton Announces Plans to
Skift Take: Despite commanding premium rates, hotels with spas often struggle with labor costs and other fixed expenses, according to an analysis of 11,000 hotels worldwide.
Australia’s hospitality sector has experienced a significant rebound in hotel investment volumes in 2025, according to JLL’s latest Australian Hotel Investment Dynamics report. A resurgence in cross-border capital is driving the recovery, following one of the lowest annual totals in over a decade in 2024. “Hotel transaction volumes have increased 56% year-to-date June, compared to the same period in 2024, with offshore capital accounting for 45 % of total investment,” JLL reports.
The U.S. hotel industry reported negative year-over-year comparisons for the week ending July 5, according to data from CoStar. June 29 through July 5 (percentage change from comparable week in 2024): Occupancy: 61.1% (-0.4%) ADR: $156.71 (-0.9%) RevPAR: $95.80 (-1.3%) Among the top 25 markets, St. Louis saw the largest increases in occupancy (+27.1% to 64.0%) and RevPAR (+38.4% to $81.19).
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Imagine this: a guest spots your hotel, loves what they see, and books right away. Sounds easy, right? Those days are long gone. Today, booking feels more like navigating a pinball machine. Guests hop from your Instagram page to online travel agents (OTAs) , skim through Google reviews, and might finally land on your website to book. Behind every step is a complex web of platforms quietly doing the heavy lifting.
Fast, reliable, and secure WiFi connectivity is essential to guest satisfaction at hotels of all types and chain scales, and there are many aspects to achieving a high service quality. Richard Wagner, director of certification and compliance at Nomadix, an ASSA ABLOY company, shares six tips for hotel operators looking to optimize this crucial aspect of the guest experience.
Skift Take: Hyatt’s putting its money on a traveler who’s still willing to pay for more than just a bed for the night. It’s a bit of a left turn, especially when most others are chasing the mid-range market, but that’s where Hyatt sees the opportunity.
In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. There are exciting times ahead as we navigate through 2025. Australia’s hotel sector, whilst choppy, continues to demonstrate remarkable resilience with national occupancy rates at 71% and RevPAR up 3.8% to $171.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Looking for a desert oasis? Book your stay at Highland Estates Hotel & Resort in Mesquite, Nevada. There’s a restaurant, tennis court, and two outdoor pools for when you need to cool off. Parking and Wi-Fi are both free! Highland Estates Hotel & Resort has chosen our cloud-based WebRezPro Property Management System to help run […] The post Highland Estates Hotel & Resort appeared first on WebRezPro.
New international flight routes are set to supercharge Australia’s hotel sector, creating demand for potentially 1.9 million room nights annually, according to a new CBRE analysis.
SAN FRANCISCO, California—Duetto and The Hotels Network (THN), a Lighthouse company, announced a strategic partnership that enables hoteliers to boost direct bookings and optimize marketing spend. This new integration allows hotels to leverage real-time occupancy data to automate and personalize direct booking campaigns. By connecting Duetto’s Dynamic Rate Engine (DRE) API with THN’s segmentation capabilities, hotels can now create targeted offers based on specific occupancy thresholds, ensuring
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
A collection of New Zealand’s most influential hotel and tourism leaders will take to the stage at the upcoming Aotearoa Hotel Industry Conference and Exhibition (AHICE), hosted by HM Magazine and Hotel Council Aotearoa. Taking place from August 12-13, 2025, at Te Pae Convention Centre, Christchurch, AHICE Aotearoa will once again bring together the region’s top hospitality executives with leaders from Accor, EVT, TFE Hotels, Travel and Leisure Co, Hilton, Panache Hotel Group, Radisson Hotel Gro
Guest post from RoomPriceGenie, a WebRezPro partner There’s a saying: “You know you’re priced right when your customers complain—but still buy.” While not exactly the warmest sentiment, it reflects a real-world truth: pricing is a balancing act between maximizing revenue and maintaining guest trust. For many hoteliers, especially those who pride themselves on guest loyalty, dynamic […] The post Dynamic Pricing and Loyal Guests: Will It Scare Them Away?
40% increase in direct bookings for Cove Bay Hotel with STAAH’s powerful channel management and tools. Tucked along the coastline near Aberdeen, Scotland, the Cove Bay Hotel is rich with history and heart. Dating back to the early 1800s, this former coaching inn began its life as a (somewhat cheeky) illegal drinking house in the late 1700s. Today, it’s a cosy and welcoming hotel known for its charming rooms, traditional pub, and scenic views — all while proudly maintaining the character of its s
MUMBAI, Indiax-Marriott International, Inc. announced it has signed an agreement with Ventive Hospitality to open seven hotels, as part of a portfolio deal comprising 1,548 keys across five brands. This includes multiple brand debuts with a Ritz-Carlton Reserve in Sri Lanka, Marriott Hotels & Resorts in Varanasi, Courtyard by Marriott in Mundra (Gujarat), and Moxy in Pune.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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