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This significantly reduced the risk of overbookings and improved operational efficiency. Additionally, STAAH’s Dynamic Rate Management tool enabled the hotel to optimise occupancy and average room rates, resulting in better profitability.
Mitigating overbooking risks through instant mapping The consequences of overbooking can be particularly severe for a small boutique property like Casa Palacete 1822. “Indeed, our risk of overbooking is higher and, in the face of this challenge, SiteMinder has once again shown its professionalism,” explains David.
“We had seen in other hotels the problems that arise from not having the right tools: manual availability updates, lack of communication between systems, overbookings… We knew we needed a solid technological infrastructure from the beginning,” Ana explains.
Errors and overbookings prompted the search for a better tech solution Despite the breathtaking guest-facing experience, the situation for Sentrim Hotels & Lodges on the backend was not so pretty. Overbookings were common and rate parity issues frequently cropped up. Its a gateway to memorable adventures across Kenya.
By switching to a channel manager, they: Reduced overbookings by 90% Increased occupancy by 15% in the first quarter Saved 20 hours per week on manual updates Case Study 2: Vacation Rentals in Europe An operator managing 50 holiday homes used to update availability manually.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. A loyalty program can encourage guests to keep coming back, which boosts your occupancy rate. In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success.
This ensures that reservations flow directly into the PMS, minimizing manual intervention, reducing errors, and enabling smoother management of front desk operations, housekeeping, billing, and reporting.
Myth #5: “It causes overbooking and angry guests.” Myth #5: “It causes overbooking and angry guests.” Strategic overbooking is a science, not a gamble. ” Every hotel generates data—from occupancy rates to guest preferences. .” Myth #3: “Our hotel doesn’t have the right type of clientele for this.”
With a data-driven approach and AI-powered tools like eZee Mint AI , you can still maximize occupancy, increase revenue per room , and turn last-minute demand into profits. Dont Let Overbooking or Cancellations Kill Your Revenue With a major event like this, cancellations and no-shows are inevitable. But you have to act fast.
Without the right tools, keeping room availability, pricing, and bookings updated can quickly become a nightmare, leading to costly errors like overbookings , inconsistent rates, and hours spent on manual updates. This leads to overbookings, frustrated guests, and operational headaches. Thats why a Channel Manager is essential.
Now the property is attracting a wide range of guest segments, operating at 75% occupancy, and turning a profit that the owners can use as leverage to sell the business and move onto new challenges. Let’s look at five examples. Tamie Matthews – Founder & CEO, RevenYou 2.
With pooled inventory , your availability is treated as a shared pool , dynamically updated in real-time as bookings flow in reducing errors, boosting visibility, and preventing overbookings. A drop below 30% occupancy? Promotions often lead to better OTA visibility use this tool strategically to lift occupancy when you need it most.
Manual updates slowing things down Before adopting STAAH , the team at Jasmine City Hotel handled online travel agent (OTA) rate and availability updates manually — a process that was not only time-consuming but also left room for errors, overbookings and pricing inconsistencies across platforms.
In this blog we’ll look at how you can enhance the hospitality guest experience you offer as a small, independent, hotel to earn more bookings and maximise the value of your occupancy. while maintaining occupancy. Up to today, we have never experienced overbooking after using Little Hotelier.
Promotions Made Simple Use Case: A property experiencing low weekday occupancy sets up a Last Minute deal and Mobile Rate within STAAH Max to target mobile users and spontaneous bookers. Stat Insight: Hotels lose up to 10% of revenue annually due to mismatched room data and overbookings caused by poor channel management (STR, 2023).
This real-time synchronization minimizes the risk of overbookings and ensures that guests always see the most up-to-date pricing and availability when booking. The platform automatically updates room availability and pricing across all major OTAs and Global Distribution Systems (GDS) whenever there is a change in inventory.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. You can maximise occupancy and revenue without manual rate updates. Enter the channel manager.
By connecting your hotel’s property management system with SiteMinder’s platform, you can: Automatically update room rates and availability across all booking channels in real time; Avoid overbookings and manual errors; and, Respond to demand shifts faster with dynamic pricing.
By generating reports and analytics, the PMS provides valuable insights into occupancy trends , revenue performance, and guest preferences. This synchronization minimizes the risk of overbookings and ensures optimal room distribution. This makes it indispensable for streamlining operations and creating memorable guest experiences.
Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers. This minimizes overbookings, billing mistakes, and service delays.
The key to higher occupancy rates and maximized revenue ? This has hotels balance higher occupancy levels with the use of OTAs. For example, a mid-sized boutique hotel in New York implemented Hotelogix and experienced a 35% boost in direct reservations within six months, alongside a significant reduction in overbooking issues.
Revenue management tools are software and systems that help hotels optimize pricing, control cost , maximize occupancy, and increase profitability. It monitors guest reservations, room occupancy, and overall performance metrics. That’s a recipe for overbookings and lost revenue. What Are Revenue Management Tools?
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Efficiently managing OTAs and direct bookings is key to maintaining high occupancy rates.
Keep them coming back for easier and cheaper occupancy boosts. 👉 Read Also - Master Hotel Overbooking: Strategies That Work Hold onto your room keys, because the average consumer is reading a whopping 10 reviews before they trust a business. Their perception becomes the story they tell about your hotel.
Avoid overbooking by ensuring availability updates are instant. Hotels can strengthen their distribution strategy, boost occupancy rates, and cultivate better relationships with travel agencies by incorporating travel agency functions into the Hotelogix Property Management System (PMS).
Meanwhile, nationwide hotel occupancy reached 67.5% 👉 Read Also - Motel vs. A cloud-based PMS not only streamlines front desk operations but also integrates seamlessly with tools like a channel manager to ensure real-time room availability across OTAs, reducing overbookings and manual errors.
With occupancy rates projected to increase by 2.5% In a highly competitive industry, even small improvements in service quality can lead to higher occupancy rates and repeat bookings. Channel management software Ensures room availability and pricing are synced across all booking platforms, reducing overbookings.
Overbooking is a common practice in the hotel industry, strategically employed to secure maximum occupancy and guarantee the sell-out of rooms. Why Do The post How Does Hotel Overbooking Impact Your Revenue? appeared first on Revfine.com.
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses.
Overbooking can be a cost-effective strategy if implemented correctly. What is a hotel overbooking strategy? The hotel overbooking strategy is a revenue management technique that hotels use to maximise occupancy and revenue. Tips to make your overbooking strategy a success 1) Be data-driven in your approach.
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
The hospitality industry is well acquainted with the concept of hotel overbooking. When refusing customers becomes inevitable due to overbooking, it leads to poor customer experience and a negative brand image. Achieving full occupancy and maximizing revenue - With hotel overbooking, you have a full-proof plan to maximize your revenue.
Imagine you're at the front desk, midway through a busy day, when you suddenly realize you’re overbooked. But overbooking doesn’t have to be chaotic. When done strategically, it can increase occupancy and revenue. Guests are still pouring in, but you know—awkward conversations and unhappy faces await you.
Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?
In the competitive world of hospitality, one of the most critical challenges of hotel professionals is balancing room rates with occupancy levels. By ensuring rate parity and availability across channels, you can prevent overbooking and maximize exposure. Tailoring rates for different segments can optimize both occupancy and revenue.
This led to rate disparity, overbooking and inventory discrepancies. A 35% jump in occupancy There are unmissable revenue gains for Rudraksh Club & Resort – a 35% increase in occupancy year-on-year. Prior to STAAH, the process for the Rudraksh team was very manual; managing each channel individually.
By implementing an inventory tracking system, hotels can minimize underbooking, reduce overbooking risks, set competitive prices and provide a seamless guest experience, ultimately leading to increased revenue and improved operational efficiency. This prevents overbooking and rate disparities, enhancing the guest experience.
A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies. Hotels using this integration have reported reduced overbookings and better room occupancy rates.
This has minimised revenue loss from vacant rooms while maximising our occupancy rates.” This eliminates manual updates, increases bookings and revenue, and eliminates concerns about overbooking or missing bookings. Previously, the resort handled all tasks manually, which was time-consuming.
Channel management: Use a channel manager to synchronise availability and rates across all distribution channels, reducing the risk of overbooking and ensuring rate parity. Participate in OTA promotions selectively, targeting periods of low occupancy or launching new offerings.
It is a dynamic pricing strategy that allows hotels to offer competitive prices during low-occupancy periods while maximizing profits during high-demand periods. It enables hotels to achieve this goal by analyzing data such as occupancy rates, booking trends, and seasonal patterns to adjust prices and inventory.
They wanted a platform that was fast and performant – quickly updating inventory and rates across multiple online channels, minimising errors and overbooking. Since moving to STAAH, KC Beach Club has increased its occupancy by 50% with a revenue growth to match. STAAH ticked all the boxes – and more. Wins all around!
Myth #7: Overbooking is a curse and should NEVER be used Overbooking can make or break a hotel; it is like a double edge sword. If you aren’t aware of overbooking, it is a strategy used by revenue managers to acquire more reservations than the number of available rooms to achieve the highest possible occupancy rate.
Therefore, ensuring it’s easy for guests to book, whether direct or through third parties, is paramount to fulfilling a successful occupancy strategy and higher Average Daily Rate (ADR) goal. Online visibility leads to occupancy. From searching to booking, guests are influenced by an average of 38 websites before making a reservation.
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