General Manager KPI Revenue Management 
Hotel Speak
JULY 1, 2025
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. Initially, reviews were just something you responded to, then we learned to take advantage of review insights for operations, and now they even have the potential to be a revenue management tool.
eHotelier
JULY 2, 2025
riding the Booking.com ranking reshuffle rodeo Images by GuestRevu The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. As Rodica reminded us: “If a general manager is focused on that experience, the guest reviews will follow, I can assure you, almost 100%.”
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Demand Calendar
JUNE 28, 2023
Hotel revenue managers talk about "need periods, " meaning the hotel needs to fill the hotel with more guests. The worst part is if hotels at the destination start a price war to attract more guests, the results will be lower revenue for all, and no additional guests will travel to the destination because the hotel rooms are cheap.
Travel Media Group
MARCH 22, 2023
And, you know, every morning the general manager would come down and he’d read the PNL cause I do the daily report overnight. Between the online management index or KPI that you’ve provided for Atrium and those revenue results that you’re seeing at the end of the year. Ryan Embree: Absolutely.
Catala Consulting
MAY 1, 2025
Youve invested in a cutting-edge Revenue Management System. Its the team around it Heres what often goes unspoken: The General Manager is focused on operational flow and guest experience. The Revenue Manager is trying to implement RMS recommendations, but lacks real support or authority. They avoid conflict.
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