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One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.
When travelers book through your website, they can make changes or cancel directly with your property, giving them peace of mind. As a lodging operator, you can implement deposit and cancellation policies as a safeguard in case of no-shows. Reassure travelers and protect your bottom line. Manage rates and availability in real-time.
It also prevents overbooking and keeps everything in sync, allowing guests to tailor their stay preferences and enhance their experience. A secure, seamless connection ensures that this data is shared in real time, preventing overbooking and cancellations. Can hotel booking software help me manage overbookings and availability?
Read more: Hotels vs. OTAs: Which Way Does the Scale Tip in 2020 A guest books a room through an OTA, the booking is instantly noted in your inventory, another guest cancels at the last minute, and the room is automatically up for sale again on every channel.
More importantly, it explains why hoteliers—especially independent and mid-scale operators —should understand its workings, leverage its reach, and align it with their overall. Can I cancel a booking made via Expedia? A: Yes, cancellation policies depend on your hotel’s rate plan setup. What is Expedia?
The same goes with the reverse, late cancellations are automatically relisted, allowing the hotel to optimise its revenue potential. By preventing overbookings, independent hospitality providers are allowing their establishments to seem more exclusive and in turn, increase their value on the hospitality market.
They can also take requests for booking cancellation/modification and room upgrades, etc, with ease. Scalability : Cloud-based systems can be easily scaled up as the hotel grows. Cost-effective : No upfront costs for servers or licenses, with free software updates and upgrades.
This prevents overbookings, eliminates misunderstandings, and ensures that guests receive precise information when making reservations. No-show and Cancellation Policies: Specify policies for no-shows and cancellations, ensuring transparency and managing guest expectations.
Better Occupancy Control: Maximize sold rooms without overbooking or rate dumping. To stay competitive and profitable, hoteliers must integrate both—starting with yield, then scaling with a full revenue strategy. Offer value-adds or flexible cancellation to boost occupancy without cutting rates. Midweek corporate lull?
Plus, with real-time channel manager integration , you can sync rates and availability across OTAs instantly—eliminating overbookings and manual errors. Be upfront about cancellation and pricing terms—this builds guest confidence and encourages bookings. Deposit-free bookings reduce hesitation and increase conversions.
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