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But in a tough hiring market, how do you keep your team inspired and improving daily? At The Royal St Andrews Hotel, GeneralManager Difford Louw shares reviews with his management team regularly. Every interaction, whether its a warm smile or a simple Good afternoon, maam, how are you today?
Buying an existing hotel is low risk because of its past KPI , and you know what to expect. Ensure the staff you hire is ready to buy into your vision and also help you achieve it. Aside from hiring the right set of talents, be sure to train your hotel managers and the general staff to imbibe the habit of following procedures.
And, you know, every morning the generalmanager would come down and he’d read the PNL cause I do the daily report overnight. While we were hiring a chief technology officer, I worked in our global operations center where I really got to travel the world. And I thought, how cool I’ll do this. Ryan Embree: Absolutely.
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