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Key steps to building a high-impact training program for hotel staff

Hotel Business

Example: a course that walks your front-desk personnel through a high-stress situation, like overbooking. It is more effective not to make the actual completion of training a KPI, but rather work with what aspects of work it should improve. It suggests a good degree of interactivity to keep their attention and helps them relate better.

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Hotel rate management: Best software to use

SiteMinder

There’s no single KPI that perfectly describes how effective your rate management is. This consistent rate presence helps in avoiding disparities, ensuring a unified booking experience for guests and reducing the risk of overbookings or rate conflicts.