Key steps to building a high-impact training program for hotel staff
Hotel Business
DECEMBER 13, 2024
Example: a course that walks your front-desk personnel through a high-stress situation, like overbooking. It is more effective not to make the actual completion of training a KPI, but rather work with what aspects of work it should improve. It suggests a good degree of interactivity to keep their attention and helps them relate better.
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