Key steps to building a high-impact training program for hotel staff
Hotel Business
DECEMBER 13, 2024
Heres an example: a country club with yearly membership costs of more than $50,000 a year trained its front desk staff to know the names and consumer habits of all of its 200-plus members and their often-visiting friends and family members so that they can address them by name at all times and make their communication more personalized.
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