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The importance of an online hotel booking engine is crucial to complete the saleprocess with your potential guests. It makes the reservation process a lot more seamless to have one as part of your own website and will as a result turn those potential guests into paying customers moreover driving direct bookings for the property.
And you know that even for customers booking with OTAs, if they enjoy the service, they’ll come back booking directly, freeing you from huge OTA commissions. This simplifies and optimizes significantly salesprocess. That’s why an omnichannel platform is crucial for customer experience. The chats represent each customer.
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