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Key steps to building a high-impact training program for hotel staff

Hotel Business

Example: a course that walks your front-desk personnel through a high-stress situation, like overbooking. For example, a hotel chain with premises in various landmark markets scaled its new post-COVID health safety training. It suggests a good degree of interactivity to keep their attention and helps them relate better.

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Hotel rate management: Best software to use

SiteMinder

This process requires continuous analysis of market trends, booking patterns, and competitor strategies. It’s not just about setting the right price, but also about adjusting it in response to market changes. Hotel rate management is the process of strategically pricing rooms to attract guests while also maximising revenue.