Remove General Manager Remove Intent Remove KPI
article thumbnail

Booking.Yeehaw! Riding the Booking.com Ranking Reshuffle Rodeo

Hotel Speak

The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction.

KPI 57
article thumbnail

Booking.yeehaw! riding the Booking.com ranking reshuffle rodeo

eHotelier

riding the Booking.com ranking reshuffle rodeo Images by GuestRevu The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. As Rodica reminded us: “If a general manager is focused on that experience, the guest reviews will follow, I can assure you, almost 100%.”

article thumbnail

Why Revenue Management Still Fails (Even With the Best Tools)

Catala Consulting

Its the team around it Heres what often goes unspoken: The General Manager is focused on operational flow and guest experience. How misalignment shows up (even in well-intentioned teams) Misalignment isnt always obvious. But from lack of alignment. Not from incompetence. But from inconsistent urgency.