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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Online feedbacks and reviews can break or make your reputation and also your prompt replies to your hotel’s reviews can show the customers that you care for what they think about your property and you take their bad reviews in a sporting way. The ALOS metric is calculated by dividing the occupied rooms by a number of bookings.
It can also be used as part of your marketing strategies to highlight the features guests love in hotelmarketing campaigns. Examples of KPIs include average ratings in reviews and surveys, departmental ratings, and review or survey volume, as well as Tripadvisor rankings, and Net Promoter Score (NPS).
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