In the fiercely competitive casino industry, every aspect of the business needs careful consideration to maximize revenue. One key element of this optimization is the Player-Based Complimentary Restrictions feature integrated into the modern casino reservation system. It allows casinos to tailor their rate plans, discounts, and complimentary room offerings to individual players based on their ranking system and Average Daily Theoretical (ADT) value. It’s essential to explore how this intelligent feature can transform the way casinos manage their room inventory, ensuring that complimentary rooms are occupied by higher-value players first, thereby boosting the casino’s profitable revenue.

Here are some key components which player-based comp restrictions features consider:

  • Player ranking: Casinos categorize players into various tiers based on loyalty and spending character. The higher a player’s rank, the more valuable they are to the casino from a revenue standpoint.
  • ADT value: Average Daily Theoretical is a crucial metric that quantifies a player’s value to the casino. It represents the average amount a player is expected to spend daily on gaming and other amenities.
  • Tailored complimentary restrictions: Casinos can limit complimentary room offerings for each player rank, ensuring that players are eligible for complimentary rooms that match their rank and ADT value.

Benefits of player-based comp restriction for casinos

  • Maximizing revenue: By assigning complimentary rooms based on a player’s rank and ADT value, casinos can prioritize higher-value players. This strategic approach ensures that the most valuable guests occupy complimentary rooms, potentially increasing gaming revenue.
  • Foster player loyalty: Offering tailored complimentary rooms to players encourages loyalty and incentivizes them to spend more time and money at the casino. Players appreciate the personalized treatment and are likelier to return, promoting repeat business.
  • Efficiency and automation: This functionality streamlines the booking process by automatically handling rates, availability, and comps based on the player’s profile status, eliminating the need for manual adjustments, reducing errors, and saving time for casino staff.
  • Data-driven decision making: The player-based comp restriction functionality relies totally on player data to make decisions, ensuring that the distribution of complimentary rooms is based on objective criteria of the overall business.

Considerations while opting for player-based complimentary rooms strategy

While player-based complimentary restrictions offer numerous advantages, casinos should be aware of specific challenges:

  • Balancing act: Striking the right balance between offering complimentary rooms to high-value players and maintaining profitability is crucial. Overly generous comps can impact a casino’s bottom line.
  • Player communication: Effective and clear communication with players about their eligibility for complimentary rooms and how the system works is vital to prevent misunderstandings. Any miscommunication can lead to a bad player experience and devalue your casino’s reputation.

Player-based comp restrictions boost casino revenue by customizing room offerings based on player rank and ADT, fostering loyalty and efficiency. In a customer-centric gaming industry, this feature supports sustainable growth and staying competitive.

Cendyn offers an innovative solution that streamlines operations, reduces costs, and enhances customer experiences for casinos. Pegasus CRS connects seamlessly with the casino’s loyalty program and offers player-based comp restriction capabilities to the casino owners to manage their complimentary rooms more efficiently. The connected Booking Engine offers an effortless direct booking experience to players where they can avail themselves of all the benefits associated with their profile.

Want to learn more about Pegasus CRS & Booking Engine? Schedule a demo

About Cendyn

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.

Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.

Cendyn has over 32,000 customers worldwide in more than 150 countries - including brands such as Outrigger Hospitality, Hyatt, IHG, Aman Resorts & Hotels, Relais & Châteaux, Highgate, TFE Hotels, Banyan Tree Hotels & Resorts, Coraltree Hospitality, and Onyx Hospitality Group - generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.

To find out more, visit cendyn.com.

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