Strengthening Partnerships: Alpin Family and SuitePad Equip Ten More Houses
The Austrian hotel group Alpin Family and the German hotel tech provider SuitePad are strengthening their partnership following successful pilot projects in three hotels. By the end of the year, an additional ten properties in the group will be furnished with SuitePad in-room tablets. These tablets offer guests an easy way to access hotel information and services digitally, enhancing the personalization of their stay. For instance, guests can now have the option to forgo room cleaning if they want to and on the days of their choice.
The leading in-room tablet solution was introduced last year in these three hotels - Nikolaus by AvenidA, Glemm by AvenidA, and 24 by AvenidA - to evaluate its effectiveness and added value for the guests. The outcome was highly convincing.
Our goal was to establish contemporary and efficient communication with our guests. The positive response in terms of high usage rates and duration shows us that SuitePad was the right choice for us,
emphasizes Christoph Mazur, COO of the Alpin Family Hotel Group. On top of that, within eight months, we were able to save nearly €8,000 through canceled room cleanings in our housekeeping.
The decision to expand the rollout to ten more Alpin Family properties by the end of the year and to equip not only the luxurious brand 'AvenidA' but also the trendy 'The House Collection' reinforces the group's strong commitment to a modern guest experience.
We are proud to have a renowned partner like Alpin Family by our side to drive the digital transformation of the industry,
says Moritz von Petersdroff-Campen, Co-founder and CEO of SuitePad. We are particularly pleased that the group is opting for our technical integrations to replace hotel phones and remote controls with SuitePad's all-in-one solution.
About Alpin Family
Alpin Family is a rapidly growing player in the Austrian hotel industry, consisting of the well-established hotel brands "AvenidA," "The House Collection," and "Alpin Rentals." Alpin Family boasts a portfolio of over 20 locations with 600+ accommodations in Austria's top destinations.
About Suitepad
SuitePad has been helping hotels engage their guests in a digital world for ten years. Their award-winning in-room tablets replace traditional guest directories, serve as a central upselling tool, and combine TV remote control and telephone in one device – effectively decluttering the hotel room and providing guests with a modern and hygienic experience. The company's portfolio also includes a BYOD solution (for guest-owned devices).
In January 2023, SuitePad was awarded the HotelTechAward "Best Guest Room Tablet" for the fourth time in a row. More than 1,000 customers worldwide, from renowned hotel chains to independent boutique properties, use the digital guest engagement platform in over 70,000 rooms to improve guest communication, generate higher sales revenue, and streamline processes.
Susanne Krebs
Marketing Manager Content/PR/Branding
