How to boost upsells with front desk upsell automation
Hotel upselling is one of hospitality’s hottest topics. And with good reason – upsells drive more revenue, motivate staff and personalize the guest experience
Mews recent research shows that the number of guests upgrading during online check-in has almost doubled since last year, earning hoteliers an average of €30 for each upgraded reservation, with breakfast being the biggest upsell.
Upselling leads to a better guest experience, and satisfied guests tend to leave stellar reviews, which improves the hotel’s overall reputation and allows hoteliers to increase their rates.
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