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[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey.
No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenue managers. Revenue management is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Get your copy here.
The hospitality industry is evolving faster than ever, driven by rising guest expectations and technological advancements. But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Another channel manager for distribution.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
How Will Digital Marketing Evolve in the Hospitality Industry? Digital marketing in the hospitality business is becoming more guest-focused than ever. Hyper-Personalization Powered by AI Did you know that the AI market in hospitality and tourism is projected to grow from $15.69 billion in 2024 to $20.47
In this article, we’ll explore how AI is transforming three key pillars of hotel commerce: channel management, CRM, and direct booking engines. AI in Channel Management: Smarter Distribution, Higher Revenue Historically, managing distribution channels required tedious manual updates and reactive pricing.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
As the demand for more channels grew, so did the complexity of managing it all. We needed more than just a booking tool, we needed visibility, automation, and a smarter way to manage distribution, the team shared. Manual update of rates and availability across multiple channels was error-prone and inconsistent.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. âThis launch marks a turning point.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
The APAC Revenue Management Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenue management best practices.
This integration gives hoteliers using Salto’s advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Receive daily leadership insights and stay ahead of the competition.
Guests get full control and visibility of their bookings, managing everything in one place. Powered by a modern Property Management System (PMS), it gives hotels a real-time view of each guests stay, enabling smooth bookings, tailored offers, greater efficiency, and stronger loyalty. The impact is measurable.
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. What are AI Agents in the Hospitality Industry? In hospitality, 55% of guest chats are not sales-related —they’re general questions like “Do you have parking?”
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point.
Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point.
Prepare with a Robust PMS (Property Management System) A high-performance PMS like eZee Absolute streamlines all your hotel operationsfrom managing bookings to housekeeping tasks, this system ensures efficiency. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
✔️ Certified Integration with Apple AirPlay and LG hospitality-grade displays. Tags: Apple AirPlay , LG Hospitality TVs , Nonius TV , Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitalitymanagement company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
As someone working with guest data and insights, you may already know that managing guest data effectively is critical to delivering personalised experiences and growing guest loyalty. A CDP is the tool that makes all this dynamic possible and eliminates headaches for hospitality teams. Check out the full list here.
30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. About Mews Mews is the leading platform for the new era of hospitality.
With more than a decade of experience in the hospitality industry, Bryant brings a dynamic mix of tactical skill and visionary leadership. Prior to that, Bryant held Senior Sales Manager positions at top Los Angeles-based hospitality brands and hotels, such as Thompson Hollywood, Tommie Hollywood, Mondrian and Dream Hollywood.
supercharges direct bookings and guest engagement with generative AI Images by Sabre Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expands AI capabilities into SynXis Booking Engine. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Concierge.AI SynXis Concierge.AI
In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Pick the Right OTAs: Don't try to be on every OTA out there.
AI’s impact spans every sector, and the hospitality industry is no different. It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. VAIA represents the future of hospitality service.
NEW YORK, New York—Infor announced a preferred partnership between its Infor HospitalityManagement Solution (HMS) and Plusgrade. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey.
However, as hospitality trends evolve, so do the approaches to minibar setups. Cons: Cost Management : Maintaining a stocked minibar can be expensive for hotels, especially if items go unsold. Potential for Waste : If not managed properly, a stocked minibar may lead to waste if items are not consumed.
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
The costs above are excluded because they would skew earnings results since they are either beyond managements control, non-cash expenses, or one-off costs. Although management is expected to have strategies in place to minimize tax expenses, taxes do not depend on operational efficiency and can vary from region to region.
Visito is a conversational AI platform designed specifically for the hospitality industry. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. What is Visito? Table of contents What does Visito do?
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience.
With nearly two decades of experience in hotel strategy and team leadership, the hospitality veteran will spearhead the property’s sales, marketing and revenue initiatives ahead of its highly anticipated opening. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
The Rise of AI in Hospitality The hospitality industry is built on one central promise: delivering exceptional guest experiences. AI agents are reshaping the hospitality industry, automating repetitive tasks, optimizing revenue strategies, and enabling more meaningful guest interactions.
CBRE Hotels’ Senior Director Tom Gibson said luxury lodges offered world-class hospitality and were typically defined by their exclusive settings in unique, awe-inspiring destinations. Receive daily leadership insights and stay ahead of the competition.
In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenue managers to drive demand based dynamic pricing decisions.
Supercharges Direct Bookings and Guest Engagement with Generative AI Sabre Hospitality announced the latest advancements in SynXis Concierge.AI is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations - saving time and cost.
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