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This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins. Brands Yum!
Zucchetti North America launches Lybra Assistant in North America Zucchetti North America has introduced Lybra Assistant, its next-generation revenue management system (RMS), to the North American market. This enables proactive engagement with potential guests in high-demand feeder markets before it becomes apparent to competitors.
In this article, we explore how data analytics and AI are reshaping decision-making in the hospitality industry, with practical applications in hotel operations, marketing, and guest experience. What Is Data Analytics in the Hospitality Industry? sending arrival instructions two days prior to check-in) Booking channel (e.g.,
In this article, we explore how data analytics and AI are reshaping decision-making in the hospitality industry, with practical applications in hotel operations, marketing, and guest experience. What Is Data Analytics in the Hospitality Industry? sending arrival instructions two days prior to check-in) Booking channel (e.g.,
This strategic appointment marks a significant step in reinforcing the Group’s leadership structure, as it continues to expand its presence and partnerships across both national and international markets. Her leadership has contributed to the hotel’s emergence as a leading destination within Rome’s competitive luxury market.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitalitymanagement company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Enhanced market insights: Hoteliers can harness STRâs robust benchmarking data to better understand market trends. Data-driven decisions: The integration will enable hoteliers to make more informed decisions regarding operations, marketing, and revenue management through real-time performance insights.
AI agents are reshaping the hospitality industry, automating repetitive tasks, optimizing revenue strategies, and enabling more meaningful guest interactions. From chatbots that handle customer inquiries in seconds to algorithms that predict travel demand, AI is unlocking new possibilities in hospitalitymanagement and customer service.
This enables proactive engagement with potential guests in high-demand feeder markets before it becomes apparent to competitors â an important tool to remain profitable, even offseason or during times of weakened demand. 6/16/2025 Chris Turner Promoted to CEO of Yum! 6/16/2025 Chris Turner Promoted to CEO of Yum! Brands Yum! Brands, Inc.
SAN DIEGO, CA – April 15, 2025 – Cloudbeds, the innovative leader in hospitalitymanagement technology, today announced the launch of Cloudbeds Labs , a dedicated innovation hub, created to accelerate the industrys transition to AI-driven operations. “This is not an incremental innovation moment. .”
Report Builder: Easily track marketing spend with access to detailed reports, custom insights, and summaries across channels. Financial Reconciliation: Providing more granular data in financial reporting, including marketing spend details, to help merchants reconcile financials easily. as Chief Technology Officer.
When we talk about cost control in the hotel industry, we typically refer to the management of expenses and the optimization of resources. By diligently managing costs, hotels can ensure profitability and financial sustainability. How can Hotels Cut Costs? 10 Strategies with Examples to Control Cost: 1.
Aimbridge Hospitality unveiled the Aimbridge Accelerates report , with a look back at successes for the company from 2022 and a look at what’s to come in 2023, at an event during the 2023 Americas Lodging Investment Summit (ALIS), held Jan. 23-25 at the JW Marriott Los Angeles L.A.
For hospitalitymanagement, these various kinds of communication styles provide several difficulties: There is less direct interaction with visitors. For instance, unique deals like hotel room upsell, or late checkouts can improve the stay while generating additional revenue. to your guests.
Whether online or offline, behind every effortless booking experience is a fast, reliable, and fully integrated hospitalitymanagement system. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. Generate more revenue.
Re-imagining hospitality spaces. Growing non-core markets. Staycations & exploring other market opportunities. To maintain competitiveness, forward-thinking hospitality businesses are transitioning beyond the traditional model of merely offering “a place to stay” with the usual add-ons of breakfast and so forth.
The ability to quickly adapt and respond to market changes can set a hotel apart in a competitive market. Data-Driven Decision-Making: Data is the cornerstone of the scientific method and should be in hospitalitymanagement as well. This process is iterative, promoting ongoing learning and adaptation to market changes.
Hospitality training courses for hotels Whether it’s mastering the art of management, ramping up sales numbers, delivering top-notch customer service, or leading a team to glory, there’s a course out there tailored just for the needs of your hotel.
Reach with the biggest destination management companies via SiteMinder SiteMinder empowers you to tap into the corporate travel market, boost group bookings, and increase room revenue with seamless integrations and expanded visibility across key channels.
With a good channel manager, you can save time, get more bookings, and distribute room inventory easily. The following are the top reasons to use a channel management system : 1. Market reach A Channel Manager puts your property in front of more travelers than ever before.
“When I developed HotelIQ Decision Cloud, it was very important to me to make data more accessible to the entire commercial team by breaking down the walls that traditionally exist within a hotel’s sales, marketing and revenue management departments,” said Apo Demirtas, founder/CEO, HotelIQ.
While the discussion around it is sometimes overhyped, there are already AI-powered solutions on the market that go far beyond basic AI actions to help hoteliers address real business challenges. This not only enhances the guest experience but also creates opportunities for upselling and cross-selling.
This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more.
This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more.
This year, more properties will invest in technology to help create new revenue opportunities, build better websites , managemarketing campaigns, automate services, and improve the guest experience. This is where your hotel management software can save the day. That 15 minutes costs you $47.82 in revenue.
It was essential for us to find a partner that would allow us to operate several of our newly renovated properties more efficiently and streamline our staff’s workflows, all while maintaining the ability to provide the exceptional guest service we are known for,” said Mark Wilson, Area Director of Sales and Marketing for J Collection Hotels.
In this article, we interview Pablo Torres, a hospitalitymanagement expert specializing in revenue optimization and guest experience. With over 20 years in the industry, Pablo develops innovative strategies that drive ancillary revenue and operational efficiency.
ITB Berlin 2025 , the world’s leading travel trade show is fast approaching, offering a unique opportunity to boost your hotel’s visibility, see the latest marketing technology in action and forge valuable industry connections.
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