Skift Take
The plan doesn't actually eliminate cleaning fees. Instead, it's meant to prevent users from seeing an unexpected price jump just before check-out — arguably the more frustrating issue.
Skift Global Forum was held in New York City on September 26-28, 2023. Read coverage of the event at the link below.
Can Airbnb cleaning fees be eliminated? “Essentially, yes,” said Airbnb CEO Brian Chesky.
Chesky shared more information about the plan for cleaning fees this week at the Skift Global Forum in New York City.
The company late last year implemented a toggle button at the top of the app’s homepage that reads, “Display total before taxes.” When it’s toggled on, the user sees the total price including fees — not an initial price that then jumps higher right as you're ready to book it.
“It's the first thing you see. It's larger type than t