Onboarding is perhaps the most underrated part of the hiring process, but organizations must pay attention to it to ensure comfort for new hires. After all, you expect employees to blend in effortlessly from the day they join the organization. Implementing a robust onboarding program gives you a head start in this context. But it may differ from industry to industry, with each sector having its challenges and opportunities. If you run a hospitality business, you can create a unique program that works for your hotel or restaurant. Here are a few valuable recommendations to streamline onboarding for hospitality businesses.
Start with a checklist
An onboarding checklist is a great way to organize the steps new hires need to go through to become a part of the team. You can create a tried-and-tested onboarding checklist and follow it every time a new employee joins your business. Typically, hospitality businesses should pick core essentials such as introducing hires to team members, explaining roles and responsibilities, showcasing the company culture, and providing resources and documents. While these items are similar to any other business, you must include the extras according to your needs.
Provide a clear work schedule
Work-life balance is a key concern for the hospitality sector, and many employees leave employers only because of uncertain working hours. Providing recruits with a clear schedule from the outset gives you a head start with onboarding. Also, keep the working hours realistic to give people adequate rest between shifts. Flexibility is one of the winning factors when it comes to securing and retaining the best talent, so you must maintain it within your schedules.
Understand what works
A successful onboarding plan is also about understanding what works and aligning your strategies accordingly. You can follow employee onboarding statistics for the industry to get a clear view. Also, pay attention to your process and check how it has evolved. You will surely notice patterns and numbers to understand the strengths and weaknesses of the process. Also, take a hit-and-trial approach to improve it.
Tailor the experience for each new hire
The talent landscape in the hospitality industry is competitive, and businesses need to beat others to secure the best employees. You can win the race by personalizing the onboarding experience for each new hire joining your organization. The more experienced they are, the more they expect from their new employer. You can match their expectations with tailored activities and welcome gift boxes based on their personality and job description. A little extra effort makes the experience good enough to make people stay and contribute.
Offer tangible development opportunities
Another measure to streamline onboarding for your hospitality business is to offer tangible development opportunities to recruits. Remember that not all employees are motivated solely by money, and many want learning and development opportunities to stay with an employee. Ensure tangible ones that people can see and believe in because it gives them a valid reason to stick with an employer.
Ramping up your onboarding process can set up your hospitality business for success. Follow these tips to make new hires comfortable and get the best performance and output.
Over to you
The hotel industry is always changing, especially during a time of crisis. Make sure to future-proof your business and continue attracting new guests by investing in these solutions.
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About Are Morch
Are Morch is a digital transformation coach helping hotels open their digital front door, reimagine their processes and culture, and transform experiences in a fast-paced world!
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