April, 2023

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Trains, Not Planes, Are Increasingly Business Travelers’ Preferred Choice in Europe

Skift Blog

Skift Take: Higher airfares between European hubs and lower carbon emissions are behind a significant shift to trains, with the trend likely to continue for the rest of the year as more rail operators begin competing across borders.

Business 355
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Nobu Hospitality lands in the heart of Seville, Spain

Hospitality Net

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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The Year of Efficiency: How Automation Is Helping Hotels Thrive Amid Labor Shortages

Lodging

Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with two million open jobs, according to the U.S. Travel Association. Meanwhile, 79 percent of hoteliers say their hotels are understaffed, and 81 percent are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.

Hotels 296
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Vista bolsters executive team with addition of two key roles

Hotel Management

Vista Hospitality Group has added two new positions to its executive team as the company prepares for future growth. Jordan Rodgers has been named Regional General Manager while Stuart Nielsen has been appointed to the position of Head of Growth and Development. Rodgers will oversee Vista’s mid-market to luxury hotel operations including Next Melbourne, Ink Melbourne, voco Brisbane, Hotel Indigo Brisbane and The Sebel Canberra along with the collection of Sage and Country Comfort properties arou

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How online reviews shape your hotel’s guest experience

eHotelier

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

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$1 Billion 60 Acre Vai Resort to Open 2024 in Glendale, Arizona

Hotel News Resource

Four Towers, Over 1100 Rooms, Suites + Villas, VAI music and entertainment venue featuring a $40 Million State-Of-The-Art Stage,12 Signature Restaurants, Konos Island and Beach Oasis, Luxury Spa, Nightclub Venue, Rides, Attractions, Curated Retail and Art Installations

Retail 122

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The rise of bleisure: combining leisure with business travel

Hospitality Net

After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.

Business 290
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Filling the Void: Industry Leaders Chart Incremental Labor Progress Following Pandemic

Lodging

Most hospitality executives will acknowledge the industry’s property-level labor problems didn’t start with the pandemic, but the shutdown that occurred as a result certainly took the issue to another level, with many workers leaving never to return. So, as we reach three years since the outbreak of the pandemic, what has been the overall impact of a well-documented labor shortage on an industry built around personal service and human interaction?

Services 287
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Wellbeing by the water: inside Sofitel Spa Darling Harbour

Hotel Management

Sofitel Sydney Darling Harbour has officially opened its new luxury spa, inviting guests and Sydneysiders alike to experience its holistic wellness offering. Set across two levels overlooking Darling Harbour, Sofitel Spa Darling Harbour features seven spacious treatment rooms including two suites, designed by PikeWithers, an infrared sauna, contemplation deck and relaxation lounge.

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Manage negative guest reviews with the 4 Rs

eHotelier

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Traveler Tribes 2033 - Looking Back on Our Predictions for the Future - By Neil Rogan

Hotel News Resource

This is a long-term project, with previous Traveler Tribes report releases in 2007 (exploring the sector in 2020) and 2015 (making predictions for 2030). Each is a fascinating time capsule, revealing how the future looked from vantage points in the past. Today, I would like to look back and see how our predictions have fared – what did we get right and what did we get wrong?

Travel 119
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Launching the Skift AI Travel Newsletter

Skift Blog

Skift Take: Recent advancements in artificial intelligence have the potential to transform sectors across the travel industry. This newsletter will keep you informed every step of the way.

Travel 350
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IHG strengthens presence in Nepal with four new luxury and lifestyle signings

Hospitality Net

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli. The signing will see IHG add close to 500 rooms to its portfolio in Nepal, and debut two of its global brands, InterContinental and Hotel Indigo in the mark

Resorts 279
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Eco-Friendly Mattress Options Are Good for Sleep and Good for the Planet

Lodging

The last few years have been anything but “business as usual” for the hospitality industry. After suffering its worst year on record in 2020, global tourism grew by a staggering 60 percent in 2022 and is projected to increase another 30 percent in 2023, according to a report from Economist Intelligence. But perhaps more important than the rate at which guests are now traveling, COVID-19 has changed both how and why they travel.

Tourism 287
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Exclusive: inside the luxurious, stylish Sofitel Queenstown Hotel and Spa

Hotel Management

In the New Zealand adventure capital of Queenstown, you’ll find some of the nation’s best wineries, activities, food and hotels, including a luxurious property under Accor’s globally-acclaimed Sofitel brand. James Wilkinson checks-in. The Sofitel Queenstown Hotel and Spa has been one of New Zealand’s top luxury properties since it first opened, thanks to the stylish rooms and suites, fantastic food and beverage and wonderful hospitality.

Hotels 263
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Virtual hotel front desk: what does it mean for your property?

eHotelier

In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.

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Swissôtel Resort to Open 2008 in Malaysia's Genting Highlands

Hotel News Resource

Swissôtel Genting Highlands, located at an altitude of 3,000 feet, will be part of King's Park, in Genting Highlands, a development by Highlands ParkCity, in partnership with Yuk Tung Group and CrownHie Estate Malaysia.

Resorts 115
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Walking Tours Incubator in Lower Manhattan Goes Beyond Cliched Excursions

Skift Blog

Skift Take: Scaling a walking tour experience in a famous city like New York isn't only about competing for the masses. It might sound counterintuitive, but five entrepreneurs chosen by the Alliance for Downtown New York will have to do the exact opposite to stand out.

Scale 344
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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V Retreats Opens Its Newly Refreshed Hotel Atlantis Bay in Taormina, Sicily

Hospitality Net

Atlantis Bay debuts newly renovated rooms, including 5 brand new luxury suites, and redesigned common lounge areas, all overlooking the private Bay of Sirens.

Branding 289
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MCR’s Morse Urges Hotel Owners To Push Rate, Cut Out OTAs

Lodging

Referring to AAHOA as the “greatest American dream story,” Tyler Morse of MCR delivered a keynote during AAHOACON ’23 in which he offered plenty of business advice for association members on everything from rate strategies to dealing with disruptors. Morse, who is CEO of MCR—one of the largest owner/operators in the U.S. lodging industry—began by imploring hoteliers to push rate.

OTA 282
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The Star Sydney CEO and Group Transformation lead resigns

Hotel Management

The Star Sydney CEO and Group Head of Transformation, Scott Wharton, is stepping down later this month to accept a role outside of the business, prompting a leadership restructure at The Star Entertainment Group. Wharton, a former Commonwealth Bank of Australia (CBA) executive, announced his resignation, eight months after being appointed. He will vacate the position on April 28, 2023.

Casinos 262
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Upselling strategies to grow revenue and improve business performance

eHotelier

Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.

Upsell 119
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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CBRE: Loyalty programs should soften economic downturn impact

Hotel Business

A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls during an economic downturn, according to CBRE. Direct access to a base of loyal customers is a benefit to owning and operating a branded hotel. Loyalty members can help drive occupancy during off-peak periods or weaker economic conditions.

Occupancy 115
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Expedia Group’s New Loyalty Program Will Have Fans and Critics

Skift Blog

Skift Take: In an era of blended travel, meaning tacking on a weekend vacation rental to a business trip in a hotel, Expedia's new loyalty program would be flexible enough to accommodate this sort of trip mashup.

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Accor Signs Fairmont Hotel in Agra, India

Hospitality Net

Accor has signed a deal with Shekhar Resorts to open the first Fairmont hotel in Agra, home of the Taj Mahal - one of the seven wonders of the world and an UNESCO World Heritage Site in India.

Resorts 271
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The Power of Personalization

Lodging

According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who are merely average in that key area. The hospitality experience is particularly suited to customization, and hoteliers can certainly benefit from excelling in catering to guests’ individual preferences.

Revenue 276
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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'Off the Shelf' or 'Have it Your Way'? How Hoteliers Should Shop for Business Intelligence

Hospitality Tech

Standardized BI reporting restricts creativity while a customized approach to reports, dashboards, charts and graphs presents data to hotel operators in ways that make sense to each property or brand.

Shopping 111
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Single employees in the hotel industry

eHotelier

The hospitality workforce is increasingly home to single childless workers. The time has come to address their needs, prompting organisations to create more supportive environments for employees, whilst also boosting hotel outcomes.

Hotels 116
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Twenty Four Seven Hotels names corporate F&B director

Hotel Business

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.

Hotels 111
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Travel Management Company Navan Expands Deeper Into India With Local Agency Acquisition

Skift Blog

Skift Take: Buying up smaller agencies has now become the tried-and-tested method of expansion for Navan, the corporate travel agency formerly known as TripActions. But this approach is highly relevant in India, with its mostly offline corporate travel booking practices.

Travel 338
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.