Sun.Sep 08, 2024

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Housekeeper Q&A: meet Pullman City Centre Room Attendant, Ludy Muscat

Hotel Management

To mark Housekeeping Appreciation Week (September 8-14, 2024), HM spoke to some of the top performers in this critical hotel department to find out a bit more about their role. Ludy Muscat, Pullman Melbourne City Centre Name: Ludy Muscat Hotel: Pullman Melbourne City Centre Title: Room Attendant Tenure: 8 years Tell us a bit about your career journey.

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Avalara pulse survey of summer travelers shows short-term rentals gaining traction as a mainstream lodging preference

Hospitality Net

Avalara, Inc., a leading provider of tax compliance automation software for businesses of all sizes, today announced the findings of a recent survey that sheds light on the preferences and behaviors of travelers concerning short term rentals (STR). The survey was conducted by Bastion Insights during a summer travel season that saw bookings up 15% year-over-year during the Fourth of July holiday and found that 70% of respondents are open to considering STRs for travel accommodations.

Travel 180
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Hospitality Financial Leadership – Why You Want to Use a Rolling Forecast

Hotel Financial Coach Blog

Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold. That being said, it doesn’t weigh much but once you start to use one it’s an indispensable tool that you must have each month, and its impact and importance usually gains weight and momentum into the final few months of the year.

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Empowering hotel staff with AI: bridging technology and tradition for superior guest experience

eHotelier

AI has the potential to revolutionize the way hotel employees learn, making the process more effective and faster, which in turn fosters a culture of innovation and openness to transformation.

Hotels 122
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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End of price parity a major blow for Booking.com

Hospitality Today

The OTA's European market share will come under pressure, with slower booking growth and higher marketing costs challenging earnings

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Dario Cecchini returns to Hong Kong for an exclusive series of culinary gatherings at Carna

eHotelier

Hong Kong is set to welcome back the legendary Dario Cecchini, lauded by The New York Times as the “World’s Greatest Butcher” and a charismatic star of Netflix’s “Chef’s Table.

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Radisson Hotel Group delivers strong growth with over 130 new signings and openings internationally during HY1 2024

eHotelier

Radisson Hotel Group reports a strong H1 2024 with significant milestones across its global brand portfolio, further expanding and strengthening its business and leisure footprint around the world.

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InterContinental Tahiti Resort & Spa Celebrates 50 Years and Announces New General Manager

Hotel News Resource

Article - InterContinental Tahiti Resort & Spa Celebrates 50 Years and Announces New General Manager - Originally opened on June 19, 1974, as

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Rosewood Luang Prabang : Where luxury meets wilderness in Laos

eHotelier

Rosewood Luang Prabang invites you to a captivating celebration of the Festival of Lights on 15th to 19th October 2024 with a two-night stay that immerses guests in the rich culture of Laos.

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Flight shame is dead

Hospitality Today

Experts warn that the post-Covid surge in travel is putting a significant strain on the environment, complicating efforts to achieve net-zero emissions

Travel 40
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Gonçalo Mendes appointed Head Sommelier at Viceroy at Ombria Algarve in Tôr

eHotelier

Gonçalo Mendes serves as the Head Sommelier at Viceroy at Ombria Algarve, influencing and inspiring through his extensive knowledge and passion for wine. Over nearly two decades, Gonçalo has been deeply involved in wine tourism.

Tourism 52
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Growing environmental pressures are rapidly changing the travel industry

Hospitality Today

Deloitte's latest report offers insights into how companies can adapt or risk extinction in an increasingly eco-conscious marketplace

Travel 40
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International air capacity revival underpins solid performance for Accor’s Queensland hotels

eHotelier

Accor’s Queensland hotel network recorded sustained growth in the year to the end of July 2024, emphasising Queensland’s premier position in the Australian tourism and hotel market.

Tourism 52
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Airbnb urges NYC to roll back short-term rental regulations

Hospitality Today

Company says travelers are being priced out and hosts are struggling as Airbnb short-term rentals in NYC drop 83% in one year

Travel 40
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Bookboost launches a new AI-powered Unified Inbox and email ticketing system

eHotelier

Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication, drive powerful insights, and make processes more efficient.

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Greece cracks down on excessive tourism

Hospitality Today

Restrictions on short-term rentals and cruise ship traffic could hurt vital sector, hospitality industry warns

Tourism 40
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InterparkTriple selects Sabre GDS to boost growth and drive inbound tourism to South Korea

eHotelier

Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced a new long-term, strategic partner agreement with InterparkTriple.

Tourism 52
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Hotel upselling: Techniques, strategies, and examples

Hospitality Today

Hotel upselling is important because it helps both your hotel and your guest get more out of their stay

Upsell 40
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Cairns Harbourside Hotel puts “STAY” into the management’s core values

eHotelier

A hotel business that is built around stays has now adopted ‘STAY’ as the core value of the hotel's management team.

Hotels 52
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Rooming list: A step-by-step guide for small hotels

Little Hotelier

What is a rooming list? A hotel rooming list is a breakdown of the individual accommodation arrangements that make up a group booking. Rooming lists help a hotel manage large and complicated bookings, and are often created for on-site events and functions. Traditional rooming lists were manual, paper-based documents. But these could become unwieldy for larger group bookings: time-consuming to build and manage, and ripe for mistakes.

Hotels 52
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Hoteliers explain the benefits of guest feedback

eHotelier

You know your hotel intimately. You know where to sit to get the best winter sunshine, you know where the dirty laundry is stored (literally), but you don't know what it's like to be a guest at your property. You simply can never experience the hotel the way your guests do.

Hotels 40