Tue.Nov 12, 2024

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Best Practices to Reduce Hotel Chargeback Disputes

Lodging

With both fraudsters and guests engaging in bad behavior, chargebacks are becoming all too common for hotels—to the point where many merchants have given up the fight in combatting them. But now more than ever, hoteliers have the tools to protect and earn back revenue, and it starts with proactive preparation. Missteps can affect a merchant’s bottom line, but easy changes can have a significant impact.

Revenue 299
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American Airlines on Path Toward Recovery After Failed Direct Bookings Strategy, CEO Says

Skift Blog

Skift Take: American Airlines is going to continue rethinking how its distribution strategy looks in the future.

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How to Overcome Staffing Shortages by Empowering Hotel Teams

Hospitality Net

The Covid pandemic amplified an existing challenge in hospitality: staffing shortages. When hotels shut down, many employees left the industry, finding better hours and pay elsewhere. As a result, hoteliers now face a staffing crisis, exacerbated by legacy systems and repetitive tasks that can deter new hires.

Hiring 264
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The Problem With Travel Brand Marketing – And How To Fix It

Skift Blog

Skift Take: An obsession with prestige can obscure the declining value of traditional media. Travel brands need to re-evaluate their comms and marketing strategies.

Branding 257
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Four Seasons Resort & Residences Caye Chapel - Set to Open for 2025 Opening in Belize

Hospitality Net

Located just off the coast of Belize, Four Seasons Resort & Residences Caye Chapel will include a 104-key luxury hotel composed of expertly-designed guest rooms and suites, including a collection of 18 overwater bungalows. Designed by Mauricio Gomez de Tudo and Taller G, the hotel seamlessly blends the natural island allure with the five-star service attributed to the Four Seasons brand.

Resorts 246
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Spirit Airlines in Advanced Talks Over a Bankruptcy Filing, WSJ Says

Skift Blog

Skift Take: The Journal reported that Spirit is looking to bankruptcy after talks with Frontier about reviving a merger broke down.

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More Trending

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Apple AirTag Owners Can Soon Share Location Info Directly with Airlines

Skift Blog

Skift Take: United Airlines, Delta Air Lines, and IAG have all been working with Apple on how to incorporate the tech into their baggage tracking strategies.

Travel 236
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IDS Next Opens Direct Office in Riyadh, KSA

Hospitality Net

IDS Next is thrilled to share the news of the opening of our latest office in Riyadh, Saudi Arabia. With our established market presence in the Middle East and the expanding Saudi client base, it was a strategic decision to further solidify our presence in the region. The Middle East has witnessed a remarkably strong recovery in its tourism and hospitality sectors in the post-pandemic era.

Tourism 246
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Southwest’s Game of Catch-Up: What’s Next After Elliott Settlement?

Skift Blog

Skift Take: Southwest had a rough going over the past few months, but CEO Bob Jordan says he has a plan. The Southwest experience may not look too different from other airlines.

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Belmond Unveils The First Luxury Sleeper Train in England & Wales

Hospitality Net

Belmond proudly unveils the Britannic Explorer, A Belmond Train, the first luxury sleeper train in England and Wales, debuting in July 2025.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Oberoi Heads to London as Indian Hotels Go Global

Skift Blog

Skift Take: Oberoi Hotels' decision to expand to Europe is part of a trend. Indian hotel chains are establishing a presence beyond India to capitalize on their brand value among Indian travelers.

Hotels 196
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Global Asset Solutions reports 35% EBITDA growth

Hospitality Net

Global Asset Solutions has marshalled EBITDA growth of 34.63% YoY to August 2024, across its expanding portfolio of luxury hotels.

Hotels 246
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Why the New JetBlue Is an East Coast Leisure Airline

Skift Blog

Skift Take: Airlines can have identity crises. As it tries to get back to profitability, JetBlue thinks it knows who it is.

Business 195
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World Rankings Topped by PolyU School of Hotel and Tourism Management

Hospitality Net

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University continues to remain in the upper echelons of international rankings, claiming the top spot in the “Hospitality and Tourism Management” category of ShanghaiRanking’s Global Ranking of Academic Subjects 2024.

Tourism 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Star Hotels snaps up Rydges Gold Coast Airport amid ongoing terminal upgrade

Hotel Management

Rydges Gold Coast Airport Hotel has been acquired and settled by Star Hotels, a division of Star Group, Queensland’s largest independently owned and operated pub and liquor retail group. The sale, for an undisclosed amount, follows an exclusive off-market, invitation-only campaign. The airport hotel represents Star Group’s second hospitality investment on the Gold Coast and adds to its expanding portfolio, which includes 50 licensed venues, over 115 retail liquor outlets, and six accommoda

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COP29 to Feature Thematic Day on Climate Change and Tourism for the First Time

Hospitality Net

For the first time, the UN Climate Change conference of the parties will welcome Tourism Ministers, placing the sector firmly within the COP29 Action Agenda and providing a high-level platform for dialogue – at the initiative and joint leadership of the State Tourism Agency of the Republic of Azerbaijan and the World Tourism Organization (UN Tourism).

Tourism 246
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Australia’s hotel occupancy stable in September but growth slow

Hotel Management

Accommodation Australia CEO James Goodwin is hopeful of a busy holiday period for hotels despite cost-of-living pressures. STR’s latest data market report shows September 2024 occupancy was stable despite slowing growth, standing at 72.7% up just 0.6% on September 2023 (72.1%). Year-to-date occupancy across the country was at 70.4% compared to 68.7% in the first nine months of 2023.

Occupancy 130
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Marketing masterclass: How to maximize your hotel’s seasonal digital marketing

Hospitality Net

Q4 is a crucial time for hotels, and we’re here to help you capture more business this holiday season. Tune in for an expert-led webinar to explore the latest trends and strategies for boosting bookings and transitioning smoothly into the New Year.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Far East Orchard invests in Rendezvous Perth Scarborough refresh

Hotel Management

Far East Orchard is set to invest several million dollars in the upgrade of its beachside Perth property, Rendezvous Perth Scarborough. Under a rolling two-year refurbishment program, the hotel’s 330 rooms will be refreshed, the front entrance and conference space will be upgraded, with additional works planned for the swimming pool and public areas.

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SLS Playa Mujeres Now Open In Cancún, Mexico

Hospitality Net

Making its grand entrance on the palm-fringed, sugar-soft sands of Costa Mujeres, SLS’s first ever all-inclusive wonderland is bringing something fresh and fabulous to the Yucatán Peninsula with its enviable blend of extravagant style, culinary artistry and electric entertainment. SLS Playa Mujeres’ waterfront rooms and suites, dynamic dining and mixology destinations, and unmatched array of lifestyle and wellness offerings, invite guests to say farewell to the ordinary at a resort where friends

Dining 246
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The Eve Hotel Sydney to open lively lobby bar in January

Hotel Management

A European-style hotel bar is set to open at The Eve Hotel Sydney in January 2025, bringing an all-day continental dining and drinks offering to Redfern’s Baptist Street. Created by Liquid and Larder, the hospitality group behind Bistecca, The Gidley, Aflie’s and The Rover, Bar Julius – located en route to the lobby of the boutique hotel – is set to be a vibrant meeting place for locals and travellers.

Dining 130
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Unveiling hospitality’s most exceptional icons: 95 HICONS for 95 years of Hotelschool The Hague

Hospitality Net

Who or what is your most exceptional hospitality icon? That was the question posed by Hotelschool The Hague as it marked its 95th anniversary, inviting industry professionals, students, employees, and alumni to join in celebrating the people and objects that shape the world of hospitality.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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The stool incident: a lesson in disability rights

eHotelier

By addressing disability accommodations thoughtfully and proactively, hoteliers can avoid legal troubles and create a more equitable environment for all employees.

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Casa Madrona Hotel & Spa Inducted Into Historic Hotels of America®

Hospitality Net

Casa Madrona Hotel & Spa in Sausalito, California, is pleased to announce it has been inducted into Historic Hotels of America®, the official program of the National Trust for Historic Preservation, dedicated to recognizing, celebrating and promoting the finest historic hotels in the United States.

Hotels 240
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Punthill plants a flag in Melbourne’s ‘next Southern Cross’

Hotel Management

Veriu Group is expanding its Punthill apartment hotel network with its latest opening in Sunshine, a suburb 12km west of Melbourne’s CBD that is foreseen to be a transport ‘Super Hub’ in the coming years. Punthill Sunshine is located adjacent to Sunshine Station which is undergoing a major redevelopment to the tune of $63.5 million which will see the station serve as a critical link connecting the CBD with Melbourne Airport and regional Victoria.

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IHG accelerates presence in the Sunshine Coast with first voco signing

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, is delighted to announce the signing of the first voco hotel on the Sunshine Coast, partnering again with Sydney-based developer Felix Capital to open voco Maroochydore Sunshine Coast in 2028.

Resorts 237
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Relaxing in The Reeds

Hotel Designs

Hotel Designs Relaxing in The Reeds Relaxing in The Reeds Design studio Sparcstudio has collaborated on the highly anticipated ‘The Reeds’ lakeside lodges, part of the Exclusive Collection set within the 93-acre estate grounds of South Lodge. We stepped inside for a closer look… Following the huge success of the award-winning spa at South Lodge , Sparcstudio were appointed by Danny Pecorelli to work with the Exclusive Collection team and Architects Felce and Guy to make their vision become

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Modern Hotel Procurement is a Tale of Continuous Cost Controls

Hospitality Net

Managing supply chains for a variety of distinct operations is complex and highly analytical yet often lacks the prestige of the rooms division, front office, F&B or spa. Still, it’s essential; if housekeeping represents the proverbial ‘heart of house’ then perhaps procurement is its ‘gastrointestinal tract’, the processing center for all raw goods ingesting.

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Global Hotel Performance Begins to Normalize According to JLL

Hotel News Resource

Article - Global Hotel Performance Begins to Normalize According to JLL - Global hotel performance is likely to normalize in 2025, with annualized growth expected to return to sub-4% levels

Hotels 105
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The Ideal Mix For Hotel Distribution: Direct Bookings to Lead by 2030

Hospitality Net

By 2030, direct digital bookings are expected to reshape the landscape of hotel distribution, overtaking online travel agencies (OTAs) as the primary channel for global hotel reservations. Skift Research’s 2024 Hotel Distribution Outlook reveals that while OTAs currently dominate the market, hotels are increasingly focusing on direct digital channels to engage travelers more effectively and reduce dependency on intermediaries.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.