• Quoality Launches Hotel Upselling   

Quoality;

In an era where the hospitality sector is more competitive than ever, the focus has shifted to how hotels can elevate guest experiences while enhancing revenue streams. The solution? Upselling through innovative digital means. This blog delves into how Quoality's newly launched hotel upselling software revolutionizes the hospitality industry.

Why Digitizing Ancillary Menu Matters?

We have entered the digital revolution as a society. The pervasive use of smartphones and rapid technological advancements have changed the way we interact and operate We like to purchase on Amazon, eat from Swiggy /Zomato, commute through Uber and book travel through MMT or IRCTC. We like to know our options and evaluate and compare with alternatives before purchasing. Similarly our expectations from the hospitality experience have drastically transformed. A meticulously designed ancillary menu can profoundly influence a hotel's revenue trajectory. As highlighted by Hospitality Technology Magazine, the hotels proactive in peddling ancillary services register a striking 30% surge in revenue per available room (RevPAR) in contrast to their counterparts.

Quoality, understanding cognizant of this shift, offers hotels a modern approach to upselling - a dynamic QR-code system. A swift scan from a guest's smartphone introduces them to many services tailored just for them. This simplifies the process and minimizes physical interactions and potential inefficiency - a boon in today's health-conscious world.

How Does Quoality’s Ancillary Menu Work?

Quoality's hotel upselling software uniquely blends user-friendly features and technological sophistication. Its functionality spans across devices, ensuring that whether you're accessing it via a desktop or a mobile, the experience remains consistent and intuitive. The Quoality’s dynamic ancillary menu has various features

Personalization: The upselling offerings are neatly compartmentalized based on various factors, such as hotel branding, availability, and guests' specific needs. The array could range from gourmet dining experiences to adventurous excursions or spa treatments.

Hierarchy: Quoality adopts a structured approach to present these offers. The tiered system allows guests to navigate effortlessly:

  • Category: The top-level grouping, such as Food & Beverage

  • Sub-category: The next level of groups, such as Beverages or Snacks

  • Items: The individual products or services, such as Coca-Cola or Potato Chips

By doing so, Quoality ensures that the guest's journey, from exploration to making a choice, is seamless and enjoyable.

Template Design: Quoality offers two distinct templates catered to a diverse range of services:

  • Basic: Ideal for straightforward offerings, presenting them in a categorized manner.

  • Advanced: For the more intricate services, giving a comprehensive overview, including pricing, availability, and other relevant details.

Heightened Financial Security: Leveraging electronic transaction processing, the platform minimizes financial discrepancies by recording real-time transactions. This safeguards against potential mishandling or misappropriation of funds and manual errors.

Seamless Ordering Anytime, Anywhere: The platform empowers guests with the convenience of instant ordering and payment for supplementary services, irrespective of location. This amplifies the guest experience and can pave the way for increased sales.

Integrated Financial Management with PMS: The system harmonizes effortlessly with a hotel's Property Management System (PMS). This integration permits direct sales data to feed into a guest's folio, ensuring a simplified and precise billing and reporting mechanism.The perfect alignment ensures the eradication of billing errors and seamless checkout.

Apart from ease of use, another highlight is its real-time transaction recording. This minimizes discrepancies and ensures transparency in financial transactions as well as potential inventory refill requirements What's more? The Hotel gets real time visibility in to the guest sentiment about the service rating as well as SOP tracking to enable timely intervention.

Benefits of Quoality Menu Management

The advantages of leveraging Quoality's platform are manifold:

  • Personalization: By understanding guest preferences, the platform provides curated suggestions, elevating their stay experience.

  • Customized offers: The dynamic nature of the platform ensures guests always have access to the latest offers.

  • Revenue Augmentation: Upselling done right! Highlighting the right services increases the chances of guests availing them, leading to enhanced revenue.

  • Guest Experience: The ease of accessing and opting for services ensures that guests have a delightful experience.

  • Operational Efficiency: Staff can redirect their focus on core guest interactions, ensuring top-notch service delivery.

Conclusion

The trajectory of the hospitality industry is rapidly changing, with technology playing a pivotal role. Upselling, when executed using modern tools like Quoality, can boost revenues and immensely enhance guest satisfaction. Quoality's innovative hotel upselling software is a testament to this paradigm shift, aiming to reshape the essence of hotel guest experiences. If you're in the hospitality sector, it's time to embrace the future, and Quoality might be your perfect partner in this journey. Book your free demo today.