This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
As hotels and resorts face increasing competition and evolving guest expectations, the need to streamline operations while enhancing guest experiences has never been more pronounced. Operational efficiency involves minimizing waste, maximizing productivity, and ensuring that every aspect of the business operates smoothly.
As hotels and resorts face increasing competition and evolving guest expectations, the need to streamline operations while enhancing guest experiences has never been more pronounced. Operational efficiency involves minimizing waste, maximizing productivity, and ensuring that every aspect of the business operates smoothly.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Why Fragmented Systems Fall Short Managing operations with disconnected tools will just give hoteliers a huge workload. This fragmented approach results in siloed data, time-consuming manual tasks, and an increased risk of errors.
Rather than operating in silos, a hotel commercial strategy ensures everyone is rowing in the same direction, working collaboratively and productively to drive revenue, enhance profitability and boost the hotel’s competitive edge. Hotel businesses can succeed in this ever-changing landscape by reshaping how they operate.
Improved efficiency Switching from phone to tablet to desktop, then from SMS to email to WhatsApp to Airbnb, can be both annoying and surprisingly time consuming. You can also boost revenue by crafting compelling upsell messages to send out at key moments. Implementing such a centralised messaging system can drive three major benefits.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. âThis launch marks a turning point.
EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortization, and Restructuring/Rent) is a profit metric that excludes costs not directly related to operational performance. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
Potential for Waste : If not managed properly, a stocked minibar may lead to waste if items are not consumed. Operational Complexity : Managing an on-demand minibar requires efficient systems and communication. Cons: Cost Implications : Hotels must balance the cost of providing minibar items with their overall pricing strategy.
The report highlights that hoteliers view increasing occupancy and improving operational efficiencies as key priorities, with 85% of hoteliers anticipating that personalization could help deliver over 5% in incremental revenue. decision-makers planning to invest in technology within the year.
What they needed wasnt just another tech platform, but a smart, scalable solution built for real hotel operations. Real-time two-way sync with connected channels and systems meant no more discrepancies, overbookings, or time-consuming manual mapping. Thats where STAAH came in.
With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). The first-party data you collect powers smarter remarketing, personalized upsells, and loyalty programs a long-term revenue play.
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. The answer you are searching for is, Yes.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
AIâs ability to process vast amounts of data can lead to more dynamic pricing strategies, resulting in meaningful improvements to net operating income but independent hoteliers have long struggled with black-box pricing models that leave them guessing about the logic behind rate changes. waking hours in the hotel room.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. In a highly anticipated workshop, Eoin Loftus led the crowd through his Profit BOOST framework, offering proven strategies to uncover hidden margins and reimagine commercial operations from the inside out.
Richer content opportunities : With modern booking technology and NDC content capabilities, Chase Travel can support enhanced rate and room descriptions, branded offers, and upsell contentâmore than some OTAs allow. Corporate crossover : The Frosch acquisition brought in a large portfolio of managed corporate travel.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
He previously held various senior leadership positions in global finance, development, and operations at Restaurant Brands International Inc. He has over 20 years of global experience across finance, strategy, and operations. He has over 20 years of global experience across finance, strategy, and operations.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Property Management System (PMS) A PMS is not only a booking systemit’s the backbone of your operation. What Are Revenue Management Tools?
Gibbs also successfully navigated the Company through the COVID-19 pandemic and an increasingly complex operating environment, making Yum! Vingcardâs solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs. a top performer in the restaurant industry.
While some hotel executives appear unfazed, seeing operational challenges in Airbnbâs model, others warn the hospitality industry risks missing out on loyalty-building and ancillary revenue opportunities. Tech gaps hold hotels back Outdated hotel systems limit the ability to cross-sell or upsell non-room offerings. Olympics 2028.
Intelligent upselling A hotels mobile ordering costs can be far outweighed by the extra revenue that such a system can generate. The best systems can upsell automatically, by suggesting relevant extras like drinks, desserts or meal upgrades during the order process. Its a solid choice for hoteliers looking to centralise operations.
This collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while easing operations and enhancing service. âAt Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability,â said Amy Hansen, Head of Hotel Operations.
He previously held various senior leadership positions in global finance, development, and operations at Restaurant Brands International Inc. He has over 20 years of global experience across finance, strategy, and operations. He has over 20 years of global experience across finance, strategy, and operations.
However, these multiple revenue streams also bring a complex set of operational responsibilities. Billing Delays: Without real-time integration, consolidating bills from various outlets becomes a manual and time-consuming task during checkout. Who Should Use an Integrated Hotel POS System?
Intelligent assistants use machine learning and generative AI to eliminate time-consuming manual tasks, from writing job descriptions to building optimized shift schedules, built to meet the unique needs of every hourly team. Hiring Assistant is currently in free beta and available to all customers through September 5.
Using its dynamic API integration, which facilitates accessibility to global markets, TH ensures real-time updates, seamless operations and scalable growth. He previously held various senior leadership positions in global finance, development, and operations at Restaurant Brands International Inc.
Holidu and Wander, both offering operations management tech for vacation rentals, each raised around $50 million. It’s likely a more significant revenue driver compared to individual consumer sales. The company also said it acquired Cybevasion, operator of French vacation rental booking sites gites.fr and chambres-hotes.fr.
Our job is to help operators make every guest visit count â whether thats boosting check averages with strategic upsells, reducing wait times with faster fulfillment, or delivering a unified technology experience that ensures every guest leaves satisfied." The updates come at a critical time for the industry. industry average.
Hotelogix PMS Supports Seamless Loyalty Integration Managing a loyalty program manually is time-consuming and prone to error. Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location. Request a Demo With Hotelogix PMS
According to new consumer research conducted by OpenTable: 1 54% of Americans research a restaurant before booking, and those that do spend around 21 minutes doing so. Built on Qus cloud-native architecture, the enhancements are designed for impact and speed, addressing operator pain points across ordering, operations, and guest experience.
In 2024, DoorDash and Wolt Ads crossed an annualized advertising revenue run rate of over $1 billion across the 30+ countries where we operate. âWith new product capabilities, AI-powered tools, and Symbiosysâ offsite reach, businesses of any size can now connect with high-intent consumers seamlessly.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
By automating many of the time-consuming aspects, like room block management and rate tracking, hotel teams can operate more efficiently, maximize revenue from group stays, and focus on creating exceptional guest experiences. We prioritize quality partnerships and are excited to build a strong relationship with Cloudbeds.”
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.”
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content