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One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. And they want to trust their operator to deliver the focus, intent, and ability to make it happen. They know what they want.
And listen wholeheartedly with the intent of understanding—not responding. We contacted the restaurant team the next day to ensure they closed the loop with the disgruntled guest. Managing Morale While your team is hard at work managing guest relations, it’s paramount to check in with those handling these difficult interactions.
Most recently, he served as the Director of Global Sales at citizenM hotels, where he directed the sales strategy and managed a global strategic account portfolio, driving $10M in contract renewals within a single year. He holds a bachelor’s degree in Hotel/Motel Administration and Management from Michigan State University.
Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. c) Speed Things Up A slow site kills intent. Highlight benefits like “Close to the venue,” “Book direct for free parking,” or “Weekend package deal.” Aim for under 3 seconds.
MeetingBroker captures and manages the RFP, Delphi streamlines the management of group block and meeting requirements, and UpMail delivers a stunning proposal that wows the client. Together, they build an automated workflow that reduces the stress of manual entry, enabling your sales team to focus on closing the deal.
With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Agentic AI also has a transformative effect on the supply chain and purchasing, and its organizational capabilities also show benefits when applied to managing guest itineraries.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
This seamless correction helps eliminate friction that could otherwise derail a high-intent conversion. Being just slightly above the average rate can trigger aggressive responses from OTAs, therefore especially independents need to keep a close eye on how their positioning aligns with market trends.
Remote-Ready Roles: Marketing, revenue management, HR, and reservations teams are increasingly operating in hybrid or fully remote models. Flexible Scheduling: Properties are offering staggered shifts, compressed workweeks, or shift-swapping apps to help hourly workers manage personal obligations.
A channel manager turns this into a two-minute task across several properties. Quick facts about bidding sites: Nearly 60% of hotel stays are booked online , so bidding sites place your rooms where high-intent guests already shop. Learn more How do hotel bidding sites work? Here’s the typical flow in five simple steps.
This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service. But it does need to be intentional. This means integrating with: Property Management Systems (PMS) to automate pre-arrival and post-stay messages.
Lims philosophy centres around creating spaces that harmoniously reflect their environmental, cultural, and historical contexts while incorporating intentional quirkiness to ensure every visitors unique and memorable experience. He champions company culture, collaborating closely on personal development and HR issues.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. Itâs not just new featuresâitâs connective tissue.
These solutions are designed to meet the evolving needs of modern homeowners and hotel operators, offering robust access control, enhanced security, and flexible management options. Be-Techs hotel lock systems empower hotels to streamline operations and elevate guest satisfaction. For more information, visit www.ideas.com.
By adopting CPI, hotels under Wyndhams 25 brands donât need to purchase or maintain expensive on-site hardware for their property management system. Seamless integration with other cloud-based third-party software like property management systems, reservation platforms, and loyalty programs.
âOur AI solutions are crafted in close partnership with customers, purpose-built for hospitality, and deeply inspired by hoteliersâ day-to-day workflows. Later this year, the hotelier plans to continue its journey to a modern technology stack with the addition of OPERA Cloud property management (PMS).
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
We’ll position those brands specifically to buyers with buyers intent in the marketplace, looking for things like that. And, you know, to your first point, it was fascinating to hear the science behind that intentional programming. Guest to front desk manager, down to investor to investor, nothing gets done in hospitality.
Image credit: Marriott International Three daily rituals honour moments in the hotel’s history: the 19:35 G&Tea ritual nods to the year the Midland Grand closed; the 5:05pm punch ritual marks its 1873 opening; and poetry sessions at 20:11 reflects the hotel’s 2011 reopening with readings of Sir John Betjeman’s poetry.
NORTH MALÉ ATOLL, MALDIVES At Patina Maldives, Fari Islands , design is a quiet dialogue between human intention and nature’s rhythm. Interiors are spare yet intentional, opening to sweeping views of the seven-colored Bacalar Lagoon. Receive daily leadership insights and stay ahead of the competition.
Power study in 2022 showed that hotels with strong brands saw a 38% rise in people's intention to book. Location : Is your hotel close to the airport? How Hotelogix Can Help Hotelogix, a comprehensive hotel management system, aligns perfectly with the SWOT analysis approach discussed in this blog. What makes you special?
The result is a more connected guest journey, greater conversion, and a strategic boost to profitability.â The partnership exemplifies a growing shift in the industry toward total revenue management and intelligent personalization. He has worked closely with Gibbs and the entire Yum! Turner has served as Yum!
It was only after contacting upper management that we learned the truth. Source: FoodAllergy.org ) These often require measures like allergen notice posters in kitchens, menu advisories, or having a certified food-protection manager trained in allergen safety on staff. No one on the floor—or even in the kitchen—had been informed.
According to the Group’s latest luxury travel trends report – The Intentional Traveler, 90% of high-net-worth travelers cite wellness offerings as a key factor in their booking decisions. By closely observing their breath, sensations, thoughts, and emotions, guests can easily regain mental clarity and emotional resilience.
Our intentional upgrades masterfully capture both the energy and serenity of the stunning Palos Verdes Peninsula. Terranea offers a fantastic escape from the hustle and bustle of Los Angeles and you are also close to so many great spots, like the South Bay Beaches and Disneyland not far south.
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels. He has worked closely with Gibbs and the entire Yum! Turner has served as Yum!
For hotels, this translates into significant opportunities to automate processes like staff scheduling, payroll verification, guest request routing, inventory management, and even aspects of front desk operations (e.g., automated check-in/check-out for simple cases).
Are there any synergies that can be realized by having multiple locations in a single city or in close proximity? This approach allows us to deliver unparalleled luxury and wellness without compromising the intimate and exclusive experience residents expect. Martin: Absolutely.
While many corporate owners may be more conservative in their management approach, individual and multigenerational boutique property owners blaze the trail in areas like architecture, interior design, luxury standards, wellness, technology and other specializations. We’re seeing a shift; guests are more intentional.
in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2 Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. 6/23/2025 Hospitable Helps US Hosts Recover $1.2M million in reclaimed revenue.
While I considered other opportunities, Hapi most closely aligned with these priorities: People: After nearly 10 years in business, Hapi is approaching 100 expert colleagues in nearly 20 countries with more than 800 years of collective experience in hospitality and hospitality technology. The Hapi team understands the industry we serve.
How does your procurement firm manage project timelines to avoid costly delays in hotel openings or renovations? Our team keeps a close eye on each step, providing regular updates so you’re never in the dark. We’re your partner in keeping the design vision intact while meeting brand requirements and the designer’s intent.
Both my parents, were both general managers. Both of them started in the hospitality industry, line level, housekeepers, bellman, and then, you know, the typical hospitality love story fell in love, one became a front office manager. You’re now a general manager. I’m one of the I guess, rare breeds. Figure it out.
SIHOT, one of the leading hotel management systems, has delivered a fully integrated tech stack for fidelis to implement back-office and customer-facing digital solutions with ease and convenience. in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2 Read the full case study.
He most recently served as General Manager of The Siam in Bangkok, leading the independent urban resort to international acclaim – including a coveted place on the World’s 50 Best Hotels list and a Michelin three-key distinction. Advertisements “This appointment is a clear statement of intent,” said Shng. “We
His experience, leadership, and deep understanding of our space make him the ideal choice to guide the company into its next chapter.â âI am honored to serve as the next CEO of this exceptional company and work with our talented teams globally to deliver differentiated revenue management solutions to the hospitality industry,â said Zoghlin.
It all comes back to hospitality, which is what we love about our industry and why the Hunter Hotel Investment Conference is so great because you get that opportunity to get so many ideas, philosophies, brands, asset management companies, everybody all in one spot for those couple days. Talk to us a little bit about how that agenda is built.
To sustain long-term success, companies need to proactively invest in leadership development, ensuring that the next generation of general managers is equipped to navigate these challenges and opportunities. Programs that fast-track high-potential associates into management roles within a defined timeframe are particularly effective.
Development at Little Caesars Pizza , where he led nationwide efforts in franchise sales, asset management, design and non-traditional development. and kitchen operations tech company QSR Automations LLC, announced their intention to merge. The transaction is subject to customary closing conditions. and Canada.
âN49P has supported Appetronix from the very start, recognizing the teamâs exceptional blend of expertise in robotics, software, and food industry insights,â said Alex Norman, Managing Partner at N49P. in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2
Although well intentioned, this may disincentivize the private-industry collaboration that the TVPRA was meant to promote. Lawmakers should take a close look at what they might do to better encourage industry collaboration. In one example, S.C. was 16 and included more than 150 visits to the same Las Vegas Hampton Inn.
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