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Exclusive: Trilogy Hotels closes first year with 13 hotels and big ambitions for 2025

Hotel Management

One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. And they want to trust their operator to deliver the focus, intent, and ability to make it happen. They know what they want.

Closing 130
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Handle With Care: A Guide To Managing Guest Relations on Social

BCV

And listen wholeheartedly with the intent of understanding—not responding. We contacted the restaurant team the next day to ensure they closed the loop with the disgruntled guest. Managing Morale While your team is hard at work managing guest relations, it’s paramount to check in with those handling these difficult interactions.

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Larry Bryant appointed Director of Sales & Marketing at La Peer Hotel in West Hollywood

eHotelier

Most recently, he served as the Director of Global Sales at citizenM hotels, where he directed the sales strategy and managed a global strategic account portfolio, driving $10M in contract renewals within a single year. He holds a bachelor’s degree in Hotel/Motel Administration and Management from Michigan State University.

Sales 52
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Direct Booking Strategies: How to Promote Your Booking Engine Effectively

STAAH

Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. c) Speed Things Up A slow site kills intent. Highlight benefits like “Close to the venue,” “Book direct for free parking,” or “Weekend package deal.” Aim for under 3 seconds.

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The Ultimate Sales Trio: Amadeus MeetingBroker®, Delphi®, and UpMail

Amadeus Hospitality

MeetingBroker captures and manages the RFP, Delphi streamlines the management of group block and meeting requirements, and UpMail delivers a stunning proposal that wows the client. Together, they build an automated workflow that reduces the stress of manual entry, enabling your sales team to focus on closing the deal.

Sales 73
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Agentic AI and Hotel PMS: Brace yourself for positive impact

eHotelier

With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Agentic AI also has a transformative effect on the supply chain and purchasing, and its organizational capabilities also show benefits when applied to managing guest itineraries.

Hotels 52
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SURVEY: 70% of American Travelers Want to Skip the Front Desk

Hospitality Tech

It’s the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.” The Staff Collaboration Suite includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.

Travel 52