Sun.Sep 08, 2024

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Housekeeper Q&A: meet Pullman City Centre Room Attendant, Ludy Muscat

Hotel Management

To mark Housekeeping Appreciation Week (September 8-14, 2024), HM spoke to some of the top performers in this critical hotel department to find out a bit more about their role. Ludy Muscat, Pullman Melbourne City Centre Name: Ludy Muscat Hotel: Pullman Melbourne City Centre Title: Room Attendant Tenure: 8 years Tell us a bit about your career journey.

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Hospitality Financial Leadership – Why You Want to Use a Rolling Forecast

Hotel Financial Coach Blog

Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold. That being said, it doesn’t weigh much but once you start to use one it’s an indispensable tool that you must have each month, and its impact and importance usually gains weight and momentum into the final few months of the year.

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Empowering hotel staff with AI: bridging technology and tradition for superior guest experience

eHotelier

AI has the potential to revolutionize the way hotel employees learn, making the process more effective and faster, which in turn fosters a culture of innovation and openness to transformation.

Hotels 122
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End of price parity a major blow for Booking.com

Hospitality Today

The OTA's European market share will come under pressure, with slower booking growth and higher marketing costs challenging earnings

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The Power of Modern Technology: Future-Proofing Your Hotel for Enhanced Guest Experiences

Refine

In an industry where guest expectations are continually evolving, the adoption of modern technology is no longer just an option—it's a necessity. For hotels, building a future-proof tech stack is essential to ensure that operations are not only smooth and efficient but also capable of delivering personalized services that create memorable guest experiences.

Hotels 52
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Rooming list: A step-by-step guide for small hotels

Little Hotelier

What is a rooming list? A hotel rooming list is a breakdown of the individual accommodation arrangements that make up a group booking. Rooming lists help a hotel manage large and complicated bookings, and are often created for on-site events and functions. Traditional rooming lists were manual, paper-based documents. But these could become unwieldy for larger group bookings: time-consuming to build and manage, and ripe for mistakes.

Hotels 52

More Trending

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InterContinental Tahiti Resort & Spa Celebrates 50 Years and Announces New General Manager

Hotel News Resource

Article - InterContinental Tahiti Resort & Spa Celebrates 50 Years and Announces New General Manager - Originally opened on June 19, 1974, as

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Rosewood Luang Prabang : Where luxury meets wilderness in Laos

eHotelier

Rosewood Luang Prabang invites you to a captivating celebration of the Festival of Lights on 15th to 19th October 2024 with a two-night stay that immerses guests in the rich culture of Laos.

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Hotel upselling: Techniques, strategies, and examples

Hospitality Today

Hotel upselling is important because it helps both your hotel and your guest get more out of their stay

Upsell 40
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Dario Cecchini returns to Hong Kong for an exclusive series of culinary gatherings at Carna

eHotelier

Hong Kong is set to welcome back the legendary Dario Cecchini, lauded by The New York Times as the “World’s Greatest Butcher” and a charismatic star of Netflix’s “Chef’s Table.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Airbnb urges NYC to roll back short-term rental regulations

Hospitality Today

Company says travelers are being priced out and hosts are struggling as Airbnb short-term rentals in NYC drop 83% in one year

Travel 40
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Gonçalo Mendes appointed Head Sommelier at Viceroy at Ombria Algarve in Tôr

eHotelier

Gonçalo Mendes serves as the Head Sommelier at Viceroy at Ombria Algarve, influencing and inspiring through his extensive knowledge and passion for wine. Over nearly two decades, Gonçalo has been deeply involved in wine tourism.

Tourism 52
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Growing environmental pressures are rapidly changing the travel industry

Hospitality Today

Deloitte's latest report offers insights into how companies can adapt or risk extinction in an increasingly eco-conscious marketplace

Travel 40
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Cairns Harbourside Hotel puts “STAY” into the management’s core values

eHotelier

A hotel business that is built around stays has now adopted ‘STAY’ as the core value of the hotel's management team.

Hotels 52
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Greece cracks down on excessive tourism

Hospitality Today

Restrictions on short-term rentals and cruise ship traffic could hurt vital sector, hospitality industry warns

Tourism 40
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International air capacity revival underpins solid performance for Accor’s Queensland hotels

eHotelier

Accor’s Queensland hotel network recorded sustained growth in the year to the end of July 2024, emphasising Queensland’s premier position in the Australian tourism and hotel market.

Tourism 52
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Flight shame is dead

Hospitality Today

Experts warn that the post-Covid surge in travel is putting a significant strain on the environment, complicating efforts to achieve net-zero emissions

Travel 40
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Bookboost launches a new AI-powered Unified Inbox and email ticketing system

eHotelier

Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication, drive powerful insights, and make processes more efficient.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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InterparkTriple selects Sabre GDS to boost growth and drive inbound tourism to South Korea

eHotelier

Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced a new long-term, strategic partner agreement with InterparkTriple.

Tourism 52
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Hoteliers explain the benefits of guest feedback

eHotelier

You know your hotel intimately. You know where to sit to get the best winter sunshine, you know where the dirty laundry is stored (literally), but you don't know what it's like to be a guest at your property. You simply can never experience the hotel the way your guests do.

Hotels 40